Z10 OS UPGRADE
I just bought the Z10 yesterday however I noticed this STL100-2 can't support Whatsapp due to unsupported OS. Mine is 10.0.9.xxxx and the supported OS must at least 10.0.10.xx. I've tried to update from device & Web however it says the OS is already the latest (could be carrier dependent I'm from Malaysia). Any workaround to proceed with the updates?
I have a Verizon Z10 and it too has the old OS. Verizon and BlackBerry are aware of the situation and I'm expecting a new os hopefully soon.
There are workarounds that might, or might not work. First, create a backup using BB Link. It's been suggested to either try to update using BB Link with your SIM card taken out OR if you have access to one, install a different sim card from a carrier that has the newest os. With a different sim card installed, if it doesn't automatically prompt you for the os update, try BB Link.
Keep in mind that these are only suggestions that I've read about. I have not tried it myself, but I have read from fellow BlackBerry users who have with success. You can take it for what it's worth and you proceed at your own risk. And always create a backup before giving it a go if you choose to. Please post back on what you do and how it goes! Good luck and have a fantastic day!
You can directly download the latest version of z10 os from blackberry site. The latest os version for bb z10 is 10.2.0.483 and this is latest version for z10.
Hi, I received a Blackberry Z10 STL100-1, switch over from my 9900 and it was working well with OS10.0.10.10.648, however I received an OTA update to OS 10.2.0.1767. Now i keep getting the message camera cant be started. Any help as to how i can revert back to the original OS?
Using BlackBerry Link, restore your os. There was probably a problem with the ota that should be resolved by reloading your operating system.
Originally Posted by Lizzie k Awesome
Reset it to factory settings, that might help.