My guess is that this is only if you hare having hardware issues. But since there have been many who have had issues with wiping device, my guess is that certain software issues will be addressed as well...

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  • The OS version (All settings > About > General > OS Version)
  • An overview of the issue being experienced
  • Steps used to reproduce the issue
  • Reproducibility of the issue (constant, frequent, seldom, just once)

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