My BBM isn't working, stuck on setup screen.
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Thread: My BBM isn't working, stuck on setup screen.

  1. #1
    Zara123 is offline BlackBerryOS Noobie
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    Question My BBM isn't working, stuck on setup screen.

    I have a Blackberry Torch 9800.
    I've just got my blackberry and i downloaded bbm off blackberry app world.
    It's downloaded but its on a blue screen and it says ''setting up bbm'' it has been like this for 4 days.
    I have removed my battery and put it back in several times, I have deleted bbm and reinstalled it several times and it's still on a blue screen and says ''setting up bbm''
    I have also took the battery out and put it back in and went onto options->device->advanced system settings->host routing table, then clicked the menu button and clicked register now... then re-installed bbm and it is still going onto a blue screen saying ''setting up bbm''... I have done this twice.
    I have had several blackberry 8520's before i got this phone and I never had this problem.

    What do I do to get it to work?
    Last edited by Joe Jerde; 12-28-2013 at 03:25 PM.




  2. #2
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Have you tried deleting it and reinstalling?

  3. #3
    Zara123 is offline BlackBerryOS Noobie
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    Quote Originally Posted by Harmeling68 View Post
    Have you tried deleting it and reinstalling?
    yes and its still coming up with the blue screen saying ''setting up bbm'' and it stays on that

  4. #4
    drizzt09 is offline BlackBerryOS Noobie Follow drizzt09 On Twitter
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    Quote Originally Posted by Zara123 View Post
    I have a Blackberry Torch 9800.
    I've just got my blackberry and i downloaded bbm off blackberry app world.
    It's downloaded but its on a blue screen and it says ''setting up bbm'' it has been like this for 4 days.
    I have removed my battery and put it back in several times, I have deleted bbm and reinstalled it several times and it's still on a blue screen and says ''setting up bbm''
    I have also took the battery out and put it back in and went onto options->device->advanced system settings->host routing table, then clicked the menu button and clicked register now... then re-installed bbm and it is still going onto a blue screen saying ''setting up bbm''... I have done this twice.
    I have had several blackberry 8520's before i got this phone and I never had this problem.

    What do I do to get it to work?
    I seem to remember this one. Can't find the kB for it though. It's cause your old 85xx did not have bbm 7+ (saved by bbid in the cloud). Your new one has bbm 8 which is saved via bbid in the cloud.
    The trick to get around it was install pre-7.0 bbm version on new phone and restore contacts. Then upgrade bbm to latest bbm registering with bbid. Then this will never happen again

  5. #5
    Zara123 is offline BlackBerryOS Noobie
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    i went onto google and typed in 7.0 bbm download and nothing came up so i typed in 6.0 bbm download and downloaded that but its asking me for a keycode and i didnt get sent one so i deleted it and reinstalled it and it still didnt send me one,
    have you got any other ideas?

  6. #6
    drizzt09 is offline BlackBerryOS Noobie Follow drizzt09 On Twitter
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    Quote Originally Posted by Zara123 View Post
    i went onto google and typed in 7.0 bbm download and nothing came up so i typed in 6.0 bbm download and downloaded that but its asking me for a keycode and i didnt get sent one so i deleted it and reinstalled it and it still didnt send me one,
    have you got any other ideas?
    The 7.0 version would not help. Need pre-7.0. The 6.0 or any 6.x version would work. The 6.0 you found was a leaked beta version.
    That's why it required a key. I believe the kB I am re
    Try one of these links from your device browser. Choose the correct one based on your OS version:
    Direct Download
    OS5 http://j.mp/bbm6149OS5
    OS6 http://j.mp/bbm6149OS6
    OS7 &OS7.1 http://j.mp/bbm6149OS7

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