Facebook Ap Problem
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  1. #1
    RTS
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    Facebook Ap Problem

    I have been successfully using Facebook for Blackberry on my 8800 for months. I got an alert on Thurs telling me there was an upgrade available (v1.6)so I installed it.
    Since then, I have tried to reinstall the app multiple times but my FB icon has disappeared and I do not see the app hidden anywhere. After installation, I do not see the message that says Installation was successful. I see a message that says Device must be rebooted which I do - but the FB icon and ap still does not appear.
    I have installed this numerous times using the browser from Facebook, from blackberry and from Blackberry Ap World. When I do this, it tells me I already have the FB version (and I overide the installation) but I still do not see it.
    I registered with the network and have the IPPP for BIBS under service books.
    I am not too technical so help in simple steps will be most appreciated.




  2. #2
    Morganizer's Avatar
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    First of all try deleting and reinstalling the app rather than installing over the top of your old version. Options > advanced > applications > select facebook > menu key > delete. Allow your device to reboot afterwards. Then do a clean install from App World. Post your results and we can go from there.

  3. #3
    RTS
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    Update

    Thanks. I did what you suggested. Then I went to Facebook at Ap World and tried to reinstall from there - but the download button was missing (only Reviews, Recommend and Contact Support were there). So I uninstalled and reinstalled Ap World -and the same thing happened when I clicked on Facebook (maybe bc I tried to download from there earlier??).
    So I installed Facebook from the web browser. The message appeared that the installation was successful and Facebook is showing up in the Applicaitons list but I still don't see the FB shortcut and ap. I rebooted and same thing. Suggestions on what to do next? Thanks

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by RTS View Post
    Thanks. I did what you suggested. Then I went to Facebook at Ap World and tried to reinstall from there - but the download button was missing (only Reviews, Recommend and Contact Support were there). So I uninstalled and reinstalled Ap World -and the same thing happened when I clicked on Facebook (maybe bc I tried to download from there earlier??).
    So I installed Facebook from the web browser. The message appeared that the installation was successful and Facebook is showing up in the Applicaitons list but I still don't see the FB shortcut and ap. I rebooted and same thing. Suggestions on what to do next? Thanks
    Sorry coming into this a little late have you checked to make sure the app icon is not hidden in any folder. Or possibly in a folder that you have hidden and forgot about.

  5. #5
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    Wirelessly posted (Bold 9000 )

    What OS are you on?
    Have you checked if is not hidden?
    BlackBerry by Choice!

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    Go to the application menu and hit menu > show all and double check that the icon is not hidden. Also check all of your folders, it's amazing where those icons can wind up. Also go to options > advanced > applications and see if the app is listed there. Another option would be to connect to DM and use the application loader making sure the facebook application box is checked during the initial setup. Post your results...

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    Quote Originally Posted by Bryan View Post
    Sorry coming into this a little late have you checked to make sure the app icon is not hidden in any folder. Or possibly in a folder that you have hidden and forgot about.
    Quote Originally Posted by ealvnv View Post
    Wirelessly posted (Bold 9000 )

    What OS are you on?
    Have you checked if is not hidden?
    JINX :damnit: :biglaugh:
    Last edited by Morganizer; 06-27-2009 at 06:02 PM.

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    RTS
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    I clicked on each of the icons and don't see it. Is there another way to find hidden aps? Thanks

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    Morganizer's Avatar
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    Quote Originally Posted by RTS View Post
    I clicked on each of the icons and don't see it. Is there another way to find hidden aps? Thanks
    Read my post above for those steps

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    Wirelessly posted (Bold 9000 )

    If you can't find it go to Options, advanced options, applications highlight facebook, click the menu Key, select edit default permission and set everything to allow, save and restart the device.
    BlackBerry by Choice!

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    OS

    I am using Blackberry Internet Service..an 8800 with AT& T service. Does that answer the question? I am not too tech savvy....thanks

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    Quote Originally Posted by RTS View Post
    I am using Blackberry Internet Service..an 8800 with AT& T service. Does that answer the question? I am not too tech savvy....thanks
    To check OS version to to options > about > 3rd line

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    Also are you using the default theme for your device?

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    RTS
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    OS

    I edited default permissions and checked allow for all, saved and rebooted. Still no Facebook Ap showing.
    OS : v4.2.172 (Platform 2.3.0.54
    Thanks

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    Quote Originally Posted by RTS View Post
    I edited default permissions and checked allow for all, saved and rebooted. Still no Facebook Ap showing.
    OS : v4.2.172 (Platform 2.3.0.54
    Thanks
    You will prolly have to upgrade your OS before the new version of facebook will work. Not sure of it but I suspect that's the problem.

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    ealvnv's Avatar
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    Wirelessly posted (Bold 9000 )

    The reason why is not showing is because the new facebook application is not compatible with your OS, you might want to upgrade it, to get the best of your device
    BlackBerry by Choice!

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    Check this out to get started tutorial click here

  18. #18
    RTS
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    Thanks. How do I upgrade the OS?

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    Look at my post right above yours and click the link... good luck

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    RTS
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    Thanks for your help. That's a bit complicated for me. Not sure what I am supposed to upgrade to. Will try and take it somewhere on Mon. Back to you if I still need help. Appreciate all

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