If you had Alltel and now Verizon. Starting the 28th of August until the 28th of September you will need to switch over your voicemail from Alltel to VZW. On the 28th of August til September 28th, all you will need to do is press *86 then press send and follow the instructions. If you do not do this during the month then you will have to contact VZW to get them to unlock your voicemail. I received a letter in the mail yesterday about this.