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  1. #89
    Join Date
    Nov 2010
    Location
    Jamaica
    PIN
    2921cae4
    Device
    Bold 9900
    OS
    7.1.0.523
    Posts
    10
    I'm having trouble upgrading to this OS. For some reason I get a message that says the device software cant be found.

    I've attached the screenshot of the BBSAK screens I used to load the OS and the error message I get in the app loader. I've been updating device software since I had my 8320 and have done other Bolds, Curves, Storms, Torches and even updated this very 9900 to the previous 7.1 that was released prior to 7.1.0.523.

    Really need some assistance

    Thanks

    Discuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_1-jpgDiscuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_2-jpgDiscuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_3-jpg



  2. #90
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Quote Originally Posted by tuntun7 View Post
    I'm having trouble upgrading to this OS. For some reason I get a message that says the device software cant be found.

    I've attached the screenshot of the BBSAK screens I used to load the OS and the error message I get in the app loader. I've been updating device software since I had my 8320 and have done other Bolds, Curves, Storms, Torches and even updated this very 9900 to the previous 7.1 that was released prior to 7.1.0.523.

    Really need some assistance

    Thanks

    Discuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_1-jpgDiscuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_2-jpgDiscuss Official OS 7.1.0.523 For BlackBerry Bold 9900 Via AIS Thailand - Findings/Fixes-os7_upgrade_3-jpg
    Hello tuntun7 and thank you for attaching screen shots, it really helps us more than our members can imagine.

    Assuming you already have BlackBerry Desktop Manager for PC version 7.0.0, and you've installed OS7.1.0.523, removed the vendor.xml file(s), then restart BBSAK (if I may strongly suggest disable any and all passwords) it really is a hassle when Security is enabled.

    Plug in your BlackBerry Bold 9900 via USB, now you should be fine.

    If you require any further help, one of our Team members can assist you when available.

    Also, if I may suggest, please update your BlackBerryOS profile, as it says 9000, and device OS.

    Thank you.

  3. #91
    Join Date
    Nov 2010
    Location
    Jamaica
    PIN
    2921cae4
    Device
    Bold 9900
    OS
    7.1.0.523
    Posts
    10
    Quote Originally Posted by grimreaper View Post
    Hello tuntun7 and thank you for attaching screen shots, it really helps us more than our members can imagine.

    Assuming you already have BlackBerry Desktop Manager for PC version 7.0.0, and you've installed OS7.1.0.523, removed the vendor.xml file(s), then restart BBSAK (if I may strongly suggest disable any and all passwords) it really is a hassle when Security is enabled.

    Plug in your BlackBerry Bold 9900 via USB, now you should be fine.

    If you require any further help, one of our Team members can assist you when available.

    Also, if I may suggest, please update your BlackBerryOS profile, as it says 9000, and device OS.

    Thank you.
    Thanks for the quick response @grimreaper, that's exactly how I normally do it. Matter of fact, BBSAK removes the vendor.xml for you but I always check manually to ensure it was removed.

    I tried uninstalling and re-installing the device software and restarted the computer. I'm now going to remove my security password then try again right now with your other tips. Will let you know how it goes.

    I updated my profile after posting when I realized it was outdated.



  4. #92
    Join Date
    Dec 2011
    Location
    USA
    Device
    Z10
    OS
    Messed up
    Carrier
    T-Mobile
    Posts
    49
    Hey tun: for what its worth, I had major issues trying to install this version; but for whatever reason after deleting the beta DM 7.1 and re-installing DM 7.0 the installation went through without a hitch. Different problem but I hope it helps. After 2 days with this OS I've noticed a huge increase in battery life. Good luck!

  5. #93
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Quote Originally Posted by Tacticoolness View Post
    grimreaper Damn you Know your Shit About Blackberrys I Think it was you That offered awhile ago to Remote access My P.C and Help Load.428 or .423 on my Torch 9810 Would you Still Do That?
    Thank you Tacticoolness, I appreciate it, this is due to years of being a BlackBerry owner/user/helper.

    You have successfully installed OS7.1.0.428 on your BlackBerry Torch 9810, and we can further guide you on our Forums.

    I offer remote access for the most extreme cases, and it's extremely rare.

    Thank you.



  6. #94
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
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    Koodo
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    1,635
    Quote Originally Posted by tuntun7 View Post
    Thanks for the quick response @grimreaper, that's exactly how I normally do it. Matter of fact, BBSAK removes the vendor.xml for you but I always check manually to ensure it was removed.

    I tried uninstalling and re-installing the device software and restarted the computer. I'm now going to remove my security password then try again right now with your other tips. Will let you know how it goes.

    I updated my profile after posting when I realized it was outdated.
    Thank you tuntun7, you have done many steps correctly, and it's great to see.

    I appreciate you're taking my advice with disabling your BlackBerry device's security, you'll realize it makes the process that much easier, and when everything is said and done, you can enable your device's security again.

    Keep me posted.

    Thank you.

  7. #95
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Quote Originally Posted by richrab View Post
    Hey tun: for what its worth, I had major issues trying to install this version; but for whatever reason after deleting the beta DM 7.1 and re-installing DM 7.0 the installation went through without a hitch. Different problem but I hope it helps. After 2 days with this OS I've noticed a huge increase in battery life. Good luck!
    The BlackBerry Desktop Manager beta software for PC was in fact causing a few of our members some issues, and as you said, it is correct, by uninstalling the beta, and re-installing the latest Official DM, seems everything worked out great.

    Thank you for sharing that richrab

  8. #96
    Join Date
    Nov 2010
    Location
    Jamaica
    PIN
    2921cae4
    Device
    Bold 9900
    OS
    7.1.0.523
    Posts
    10
    Guys, unfortunately nothing I've done so far is working and its a bit frustrating. The only thing different from all my other installations is that this is a different laptop.

    Also, I think something went wrong when I wiped my phone because when I did, I got a 507 error. I got the error and followed the instructions on blackberry.com/507 and I now have 7.0.0.579 installed

    I'm extremely puzzled why this is being such a pain.

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