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  1. #81
    Join Date
    Jan 2012
    PIN
    2807651B
    Device
    Z10
    OS
    10.0.10.85
    Posts
    50
    Desktop manager

    I unistalled the bb device manager. Is there any other way to remove the older os?



  2. #82
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    You need to go to your control panel and go to programs, and then remove any previous OS that was installed. Leave the one that you want to install.

    Then you need to install the OS through the Loader. The loader can be located in the following directory...

    In XP: C:\Program Files\Common Files\Research In Motion\AppLoader
    In Windows XP, double click the file named "Loader".

    In Vista:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    Windows Vista/7: Right click the file named "Loader" and choose "Run as Administrator"

  3. #83
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Quote Originally Posted by panco469 View Post
    I unistalled the device software, reboot, installed the 342, reboot, wipe all the phone, get the error, force the phone to update and try to update again but didn't found the 342
    Quote Originally Posted by panco469 View Post
    Desktop manager

    I unistalled the bb device manager. Is there any other way to remove the older os?
    Hello panco469, are you installing the leaked OS or the official OS?

    As a reminder, the official OS7.1.0.342 for your BlackBerry Bold 9900 is below;

    Official: OS 7.1.0.342 for BlackBerry Bold 9900 Via Telenor Norway



  4. #84
    Join Date
    Jan 2012
    PIN
    2807651B
    Device
    Z10
    OS
    10.0.10.85
    Posts
    50
    The official. I'm at the loader right now and i can only see the apps. Not the os

  5. #85
    Join Date
    Jan 2012
    PIN
    2807651B
    Device
    Z10
    OS
    10.0.10.85
    Posts
    50
    I uninstall the device manager and open the loader and nothing. Still stuck on the 284



  6. #86
    Join Date
    Mar 2012
    Location
    Manila Philippines
    Device
    BOLD 9900
    Carrier
    Globe Telecom, Inc.
    Posts
    373
    Quote Originally Posted by panco469 View Post
    The official. I'm at the loader right now and i can only see the apps. Not the os
    Quote Originally Posted by panco469 View Post
    I uninstall the device manager and open the loader and nothing. Still stuck on the 284
    Hello panco469,

    You really have to make sure that you have deleted the previous Device Software under Control Panel of your computer. Then, you have to install the OS you want to use for your device on your computer. After the installation of the OS on your computer, get your USB cable, connect it to your computer AND you have to make sure to delete the vendor xml files. To do that, follow this > How To search for & delete your vendor.xml

    After deleting the vendor xml files, click the Loader and follow the prompt to install the new OS to your device:

    In XP: C:\Program Files\Common Files\Research In Motion\AppLoader
    In Windows XP, double click the file named "Loader".

    In Vista: C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    Windows Vista/7: Right click the file named "Loader" and choose "Run as Administrator"

    Try this now and get back to us..

  7. #87
    Join Date
    Jan 2012
    PIN
    2807651B
    Device
    Z10
    OS
    10.0.10.85
    Posts
    50
    I think my problem is the vendor. I didnt delete it. Lets see later

  8. #88
    Join Date
    Mar 2012
    Location
    Manila Philippines
    Device
    BOLD 9900
    Carrier
    Globe Telecom, Inc.
    Posts
    373
    Quote Originally Posted by panco469 View Post
    I think my problem is the vendor. I didnt delete it. Lets see later
    Oh I see.. Try to delete the Vendol xml files.. I think there's 1 or 2 of them.. Use the link posted earlier on How to find and Delete it.. After deletion, you can proceed with clicking the Loader and follow the prompts to update your device

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