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  1. #9
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Hello Duncan,

    First off, we recommend that you backup your device before trying any kind of update. This way you can easily re-install your apps after a big update.

    Second, be sure that you install the latest update for your 9810. Currently that is this version here... VIVO_9810_7.1.0.569 - Downloads - BlackBerryOS.com

    Doing these two things may get your device back on track. Let us know if you need further assistance.



  2. #10
    Join Date
    Aug 2012
    Location
    Australia
    PIN
    24CC0591
    Device
    Blackberry Z10
    OS
    10.2.1.2977
    Carrier
    Telstra
    Posts
    4
    Thanks Joe,
    I did back up the Phone before I updated to the newer OS Thanks.

    Okay I had 7.1.0.428 so I am trying 7.1.0.569 see how I go.
    I got my BB Maps back
    I can get to my Mail setup now, your a genuis FANTASTIC

  3. #11
    Join Date
    Aug 2012
    Location
    Australia
    PIN
    24CC0591
    Device
    Blackberry Z10
    OS
    10.2.1.2977
    Carrier
    Telstra
    Posts
    4
    Joe,
    been using the OS from your link, all problems solved immediately and going good.
    Thanks very much, my device has all it's functions going again.
    Duncan



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