Thread: Can't install 5.0.0.191 on my Tour...

Originally Posted by dreamtobelieve

Try loading through AppLoader instead of DM? Thats how I had to install this particular OS on my Tour.

Appreciate the tip, but that's how I have installed OS's for quite some time. DM is far too heavy of a program. AppLoader is so much easier..

I wished apploader would work but no it has not resolved the issue for several others with the same issue.

There has got to be a common denominator here. has anyone tried using the force apploader?

Originally Posted by sunkast

1. I noticed you have both 5.0.0.191 for the Tour 9630, and for the Storm 9530. This could possibly be part of the problem. Also like jnepsa said, rim internal tools appears to be installed as well. I would suggest getting rid of all 3 pieces of software.
2. On your computer open up control panel and add/remove programs.
3. Remove both the device software for the 9630 and 9530.
4. Also be sure that RIM Internal Tools is also removed.
5. Then go to C:\Program Files (x86)\Common Files\Research In Motion\Shared\Loader Files
6. Delete any folders that are inside there.
7. Make sure you empty your recycle bin.

After you have done that, I would reboot the computer and reinstall .191 for only your Tour 9630.

If you have any questions or need help with any of the steps, let us know.

Appreciate the help, I haven't emptied the recycle bin before trying again. I have done the first 6 I don't know how many times. Let me try that and I will be back to report the results.

Originally Posted by jlevy73

From my experience I have spent more than 50 hours trying to resolve this problem. From an article I read over at CB apparently 40% of Tours are having this issue, why, who knows. But if anyone can figure this out it would be quite the miracle to be honest with you as I have been through 3 Tours trying to solve this.

I'm just glad that I'm not an isolated incident. I thought I was losing my BlackBerry skills. HaHa!

Originally Posted by jnepsa

There has got to be a common denominator here. has anyone tried using the force apploader?

Oh yeah Josh. And not make it sound worse than it is but I spent a good 2 days with BBcrackman and Cruz trying to figure it out. We really tried everything, well almost everything expect smashing my phone. I would love to think we're missing something and hope someone throws out an idea I have no already tried.

Originally Posted by BBSwany

I'm just glad that I'm not an isolated incident. I thought I was losing my BlackBerry skills. HaHa!

You're not alone my friend. I tried uploading this for a couple of my friend, 2 could not 2 could very weird.

Originally Posted by jlevy73

Oh yeah Josh. And not make it sound worse than it is but I spent a good 2 days with BBcrackman and Cruz trying to figure it out. We really tried everything, well almost everything expect smashing my phone. I would love to think we're missing something and hope someone throws out an idea I have no already tried.

did you try completely removing any and everything to do with rim and blackberry?

Originally Posted by jnepsa

did you try completely removing any and everything to do with rim and blackberry?

J I even went as far as to reinstall my whole entire OS. I even used another person's computer, no dice.

Originally Posted by jlevy73

J I even went as far as to reinstall my whole entire OS. I even used another person's computer, no dice.

But the Storm updates to 191 just fine. Go figure.

Originally Posted by jlevy73

But the Storm updates to 191 just fine. Go figure.

damn...

Originally Posted by jnepsa

damn...

Damn is right.

Originally Posted by jlevy73

J I even went as far as to reinstall my whole entire OS. I even used another person's computer, no dice.

Well, there went my next step... Are we all running Windows 7 64 bit? Or are there some Vista and XP users out there as well?

I can't even get App Loader to see the Storm OS either... :irked:

Originally Posted by BBSwany

Well, there went my next step... Are we all running Windows 7 64 bit? Or are there some Vista and XP users out there as well?

I can't even get App Loader to see the Storm OS either... :irked:

I am using XP.

Originally Posted by jlevy73

I am using XP.

Are you running 32 or 64 bit?

Originally Posted by BBSwany

Are you running 32 or 64 bit?

32 bit

Originally Posted by jlevy73

32 bit

Well, I'm out of ideas. I wonder if RIM is somehow trying to crack down on beta OS releases.

I actually experience this problem also when installing .191 on my already exchanged Tour, i kept getting "unable to reconnect to the device during multi-stage load operation" error.

I went back to 4.7 then tried .191 again but none helps, I did lots of Unlocking using MFI, nuking BB, etc ( I even do a clean OS ) it's weird.

I then got an exchange and everything went smoothly.

Originally Posted by dumb4ever

I actually experience this problem also when installing .191 on my already exchanged Tour, i kept getting "unable to reconnect to the device during multi-stage load operation" error.

I went back to 4.7 then tried .191 again but none helps, I did lots of Unlocking using MFI, nuking BB, etc ( I even do a clean OS ) it's weird.

I then got an exchange and everything went smoothly.

Welcome to BBOS.

I wish that was the case. I have already been through 3 Tours all with the same problem. We'll see how number 4 goes.

im getting stuck at "uploading ram image" the red light comes on my phone but the screen just goes all black and then i get the "a fatal error has occurred...." whats up with that