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  1. #9
    Hodges's Avatar
    Hodges is offline BlackBerryOS Gifted
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    Ok great im glad that you have computer knowledge. Believe me I know how frustrating it can be we will try a few more things if I can't help you I am sure that one of our team members or members themselves may have some other ideas. Ok back to the link I sent you. First off are you deleting the vendor file? To do so go to my computer > c:/ > program files > common files > research in motion > apploader and its at the bottom. I always delete this file even if I am installing an official OS from my carrier I always delete this file to be safe. In any event I want you to please try going into the apploader then once you are at the screen where u get the blank usb pin screen and u have to click next to continue. At this point pull your battery out of your phone and plug in the usb as soon as you do that either keep clicking next or wait for it to change and click it (if it appears). If you get the ready battery sign again pull the usb out wait 5 seconds put it in try it again. Try it a few more times it honestly should catch. If it does not have you tried opening desktop manager and does DM recognize your BB. Also try different USB ports maybe a different cord if you have it.

    EDIT: Again make sure all other device software is uninstalled if u still cant get this to work have you tried loading a different OS like .517 to see if you are getting the same msg it could just very well just be the downloaded OS file that you have.
    Last edited by Hodges; 05-09-2010 at 03:15 PM.



  2. #10
    mistajackson is offline BlackBerryOS Friend
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    yea i deleted the vendor file initially..i tried what u just said..i opened the apploader to the blank usb pin..then plugged out my battery and plugged the usb into the pc...and it just recognizes it on the pc as new device recognized or watever..and then it says device is working and ready to use..but the box stays blank and the next stays greyed out..

    i tried loading the os on the phone again after i reinstalled the .607..and the same thing happened again..stops when it says connecting to boot rom..on the phone the blackberry load bar loads to like halfway..then it goes back to the 507 error white screen..then on the pc..it gives the error of not being able to connect..

    any other ideas?

  3. #11
    Hodges's Avatar
    Hodges is offline BlackBerryOS Gifted
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    Try this maybe this will get it to work. View Document



  4. #12
    mistajackson is offline BlackBerryOS Friend
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    I have PID_8004 which suggests thats not the problem..

    hmmm...this is so frustrating..i just want the damn OS to load..any OS for that sake lol

    Quote Originally Posted by Kbizzles View Post
    Try this maybe this will get it to work. View Document

  5. #13
    Hodges's Avatar
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    I know you say that you have deleted the vendor file but a teammate suggests having you do a search for the vendor file. He says sometimes the vendor file shows up as hidden and can cuz this issue. The file you want to search for is Vendor.xml

    Have you tried loading any other OS already as well?



  6. #14
    mistajackson is offline BlackBerryOS Friend
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    What would happen if i just opened the blackberry desktop manager and tried to load a os through that..would that work or nay? at this point i really just want a OS running on my phone..whether leaked or official..old or new..tired of this damn white screen lol

  7. #15
    mistajackson is offline BlackBerryOS Friend
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    Ok i will do a search now for the file to double check..

    I tried uninstalling the .607 and installing the .428 which i had installed like 6 months ago via the same bbsak 507 error method..but got the same error..

    what are my other options?

    Quote Originally Posted by Kbizzles View Post
    I know you say that you have deleted the vendor file but a teammate suggests having you do a search for the vendor file. He says sometimes the vendor file shows up as hidden and can cuz this issue. The file you want to search for is Vendor.xml

    Have you tried loading any other OS already as well?

  8. #16
    Hodges's Avatar
    Hodges is offline BlackBerryOS Gifted
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    Quote Originally Posted by mistajackson View Post
    What would happen if i just opened the blackberry desktop manager and tried to load a os through that..would that work or nay? at this point i really just want a OS running on my phone..whether leaked or official..old or new..tired of this damn white screen lol
    This was actually going to be my next suggestion Why don't you give DM a try and see what happens. Once you have the OS installed on your computer I would suggest un plugging your internet before opening DM. I have never had an issue with the internet and DM but I have seen some cases were it was causing conflict so to avoid any issues from the beginning why don't you give that a try.

    EDIT: As far as for your other options I will ask the team just to be sure no one else has any other ideas if not my suggestions would be to contact Verizon if you have them and are not using a unlocked device and get yourself a new phone but before you did that I would try using another computer if possible to see if maybe for some reason it's the computer with the issue. From what it sounds like you are doing everything right it could just be your device...
    Last edited by Hodges; 05-09-2010 at 04:05 PM.

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