right click on the phone icon make sure tour running as the administrator, if that doesn't work try this
1. Disconnect the BlackBerry device from the computer.
2. In BlackBerry Desktop Manager, open Application Loader and click Next.
3. Perform a Battery Pull (Hard Reset) on the BlackBerry device.
4. Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete one of the following steps:
For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
5. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device








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