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  1. #193
    pupp3t Guest
    Quote Originally Posted by cruznthru View Post
    Hi pup, we're trying to restore her contacts a machine running Vista, we've got 3.5.1 loaded, this has been an ongoing issue with Vista, driver related I belive.

    Hey Cruz
    I see. So you're trying to load a backup files from DM?



  2. #194
    pupp3t Guest
    Quote Originally Posted by nikkig618 View Post
    I can get to the restore function, it has the pin on the bottom... it's when I go to restore everything i get to the switch to mass mode part, click yes and then there is a communication failure between device and desktop manager

    Do you have mass storage mode enabled on your phone?

  3. #195
    cruznthru's Avatar
    cruznthru is offline BlackBerryOS Addict
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    Quote Originally Posted by nikkig618 View Post
    I can get to the restore function, it has the pin on the bottom... it's when I go to restore everything i get to the switch to mass mode part, click yes and then there is a communication failure between device and desktop manager
    Are your contacts on the SIM or on the device, try again and do not enable mass storage. If that doesn't work...stop.



  4. #196
    Stiefler is offline BlackBerryOS Wizard Follow Stiefler On Twitter
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    Quote Originally Posted by nikkig618 View Post
    I can get to the restore function, it has the pin on the bottom... it's when I go to restore everything i get to the switch to mass mode part, click yes and then there is a communication failure between device and desktop manager
    Try selecting no instead of yes

  5. #197
    nikkig618's Avatar
    nikkig618 is offline Mrs. God
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    Quote Originally Posted by pupp3t View Post
    dont go through DM.
    Use apploader.exe from C:\Program Files\Common Files\Research In Motion\AppLoader
    Way past that part. Everything is downloaded on to the phone, just cant restore my stuff (contacts, calendar, etc) wanted to try 3.5.1... that was easy, just cant get my phone to look like my phone again.



  6. #198
    Stiefler is offline BlackBerryOS Wizard Follow Stiefler On Twitter
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    Quote Originally Posted by cruznthru View Post
    Are your contacts on the SIM or on the device, try again and do not enable mass storage. If that doesn't work...stop.
    oops didnt know you got it up before me

  7. #199
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
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    Quote Originally Posted by nikkig618 View Post
    I can get to the restore function, it has the pin on the bottom... it's when I go to restore everything i get to the switch to mass mode part, click yes and then there is a communication failure between device and desktop manager
    On your device ( to prevent the prompt ) go to Option/memory and enable mass storage support and yes to auto enable mass storage

    Dont mean to jump in here on everyone

  8. #200
    cruznthru's Avatar
    cruznthru is offline BlackBerryOS Addict
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    Quote Originally Posted by nikkig618 View Post
    Way past that part. Everything is downloaded on to the phone, just cant restore my stuff (contacts, calendar, etc) wanted to try 3.5.1... that was easy, just cant get my phone to look like my phone again.
    You haven't by chance synced with Outlook have you?

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