Desperately Seeking Solution-Lost BES Corp Email Since Upgrading to 18.104.22.1688
If anybody could offer some suggestions or a solution, I would be grateful.
I installed 22.214.171.1248 on Sunday night right from Verizon's site. (Used Loader and didn't shrink)
Wiped clean and installed over. Everything was fine but I was unable to receive my Exchange Company Email and still can't to this minute.
I've spoken to my IT Folks and they say it shows my Storm is connecting with the BES just fine. I've also called VZW and they show nothing wrong on their end either.
I've actually gone back to 126.96.36.199 and still no Corp Email. I've resent Service Books and am able to receive Gmail fine. Everything else works fine as well. Just no corp email. It's KILLING ME! I'm a useless sales guy without receiving and responding to customers in quick fashion.
I'm this close to giving up on BB altogether and going to get an iPhone. (especially after reading the PANNED reviews of the Storm 2).
I would appreciate your help. I've googled my issue and can't seem to find a solution.
Thank You! Keep me from leaving BB!
Love how quickly you like to call us idiots
I doubt that the problems these people are having are due to their BES admins being idiots. There has to be some kind of bug on 328 on the Storm that is causing emails to stop.
It has happened to every Storm I have upgraded in my company to .328, what happens is that inside of BB Manager on the BES, where you select which folders to redirect to the device, the INBOX gets unchecked, thus emails stop coming in.
Out of 4 Storms I have upgraded, all 4 have done this, anywhere from 1-3 times so far, just randomly happens as far as I have seen. The other 4 Storms in the company that are on the old OS aren't doing this.
I will have to get with RIM about this, will post if they find a solution, otherwise all the phones have to go back to the old OS.