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  1. #9
    Join Date
    Apr 2009
    Location
    So Cal
    PIN
    3049943B
    Device
    Blackberry Storm 9530
    OS
    4.7.0.114
    Posts
    53

    Thanks for your Answer!

    Quote Originally Posted by 5 Liter Eater View Post
    I was able to EA after the .328 upgrade and everything worked fine. A few days later I stopped receiving company e-mail. I am the BES admin so that helped. I tried another EA which completed but no dice. Tried bounching the services and agents, no dice. Others on the server were fine. I removed myself from the BES, re-added and re-EA'ed and all has been well since.

    I actually think I narrowed it down to changing the mobile network settings from Global to 1XEV which seemed to have told the BES that I was on the Vodaphone carrier.

    But removing and re-adding the user from the BES (then an EA) seems to be the best bet for fixing issues like yours.
    Thank you for your reply. What does "EA" mean?

    I just deleted everything off my PC including DM and reinstalled DM 5.0 and 4.7.0.167.

    And now I'm getting a "Status: Initializing Activation (Desktop)" and it just hangs there. I've even pulled the battery 3x. Still the same issue.

    My IT People are raving buffoons. They have told me they already took me off and re-added me. I'll tell them to do it again.

    I'm this close to getting an iPhone and saying Goodbye Forever!



  2. #10
    sunkast Guest
    I think it stands for Enterprise Activation, but I could be mistaken.

  3. #11
    Join Date
    Apr 2009
    Location
    Charlotte
    Device
    Bold 9930
    OS
    7.0.0.353
    Posts
    701
    Quote Originally Posted by sunkast View Post
    I think it stands for Enterprise Activation, but I could be mistaken.
    You are correct. His IT people don't sound like they know what their doing at all...
    Last edited by manofice; 10-28-2009 at 09:34 AM.



  4. #12
    Join Date
    Nov 2009
    Posts
    2

    Love how quickly you like to call us idiots

    I doubt that the problems these people are having are due to their BES admins being idiots. There has to be some kind of bug on 328 on the Storm that is causing emails to stop.

    It has happened to every Storm I have upgraded in my company to .328, what happens is that inside of BB Manager on the BES, where you select which folders to redirect to the device, the INBOX gets unchecked, thus emails stop coming in.

    Out of 4 Storms I have upgraded, all 4 have done this, anywhere from 1-3 times so far, just randomly happens as far as I have seen. The other 4 Storms in the company that are on the old OS aren't doing this.

    I will have to get with RIM about this, will post if they find a solution, otherwise all the phones have to go back to the old OS.

  5. #13
    Join Date
    Apr 2009
    Location
    Charlotte
    Device
    Bold 9930
    OS
    7.0.0.353
    Posts
    701
    Quote Originally Posted by BocaZ06 View Post
    I doubt that the problems these people are having are due to their BES admins being idiots. There has to be some kind of bug on 328 on the Storm that is causing emails to stop.

    It has happened to every Storm I have upgraded in my company to .328, what happens is that inside of BB Manager on the BES, where you select which folders to redirect to the device, the INBOX gets unchecked, thus emails stop coming in.

    Out of 4 Storms I have upgraded, all 4 have done this, anywhere from 1-3 times so far, just randomly happens as far as I have seen. The other 4 Storms in the company that are on the old OS aren't doing this.

    I will have to get with RIM about this, will post if they find a solution, otherwise all the phones have to go back to the old OS.
    When I had my storm 1 running this OS my BES email was working perfectly fine.



  6. #14
    Join Date
    Nov 2009
    Posts
    2
    Quote Originally Posted by manofice View Post
    When I had my storm 1 running this OS my BES email was working perfectly fine.

    All 8 of our Storm1s were working fine on BES until 4 of them got updated to 5.0.0.328, since all of them, except mine (hybrid) have been having the issue I stated. The inbox on the persons account becomes unchecked randomly and they stop receiving emails.

  7. #15
    Join Date
    Mar 2009
    Location
    Denver
    PIN
    EAPPLE...Y
    Device
    9550
    OS
    5.0.whatever is newe
    Posts
    1,102
    I dont think its .328. I ran that on my S1 with BES just fine. It auto activated just like every other upgrade, leak, etc.

  8. #16
    Join Date
    Sep 2009
    Device
    9800
    OS
    .246
    Posts
    39
    Not sure it's the same problem but I had an issue that popped up twice after going to 5.x releases. I was getting BES email just fine and then it would stop. The first time I just removed and re-added myself to the BES and did and EA and it worked for a few weeks and then happened again. This time I noticed it was still syncing my sent items but not my inbox. After calling RIM we found that my ID had been changed to only sync my sent items. They said that MR7 for BES 4.1.6 addressed a bug where a device could send a malformed packet to the BES that changed the folder redirection to not include the inbox. Since installing MR7 I have not seen this.

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