Thread: DM not finding new OS

I installed .113 but when I use either DM or loader it doesn't find the OS for upgrade. How weird is that?

Originally Posted by rafa2044

I installed .113 but when I use either DM or loader it doesn't find the OS for upgrade. How weird is that?

Have you deleted the vendor.xml file?

Originally Posted by bbcrackman

Have you deleted the vendor.xml file?

Yes

use app loader Crogram files > common files > R.I.M > (looked in shared) make sure your .113 is loaded and then back out to apploader and click on the phone like icon and bob should be your uncle.

Originally Posted by smcoldbb

use app loader Crogram files > common files > R.I.M > (looked in shared) make sure your .113 is loaded and then back out to apploader and click on the phone like icon and bob should be your uncle.

Thanks but it looks like my uncle's name is not bob. I tried that.

is there anything wrong with my DM? Like the app loader is not pointing towards the right folder? I don't know.

Originally Posted by rafa2044

Thanks but it looks like my uncle's name is not bob. I tried that.

Do you have any other OS's loaded on your PC.

Goto Start/control panel/add/remove programs/ unintall all device software and re-install the .113

Then goto C:/ program files/ common files/ research in motion/ shared/ loader files and make sure it is there.

Go back to your apploader folder/ deleted the vendor.xml again and use loader.exe

I think i did that last night. Will try it again. Will report back later. Thanks!!

huh. is .113 loaded? did you wipe your device or delete/reinstall DM lately

Originally Posted by bbcrackman

Do you have any other OS's loaded on your PC.

Goto Start/control panel/add/remove programs/ unintall all device software and re-install the .113

Then goto C:/ program files/ common files/ research in motion/ shared/ loader files and make sure it is there.

Go back to your apploader folder/ deleted the vendor.xml again and use loader.exe

Did all that once again.
The loader.exe only shows me applications that I already have installed (I went back to .75).

The DM, once I go to update software, only shows .75 or .65

I am deleting and reinstalling DM

Originally Posted by rafa2044

I am deleting and reinstalling DM

Which DM are you loading?

You should use 4.5 or 4.6.

4.7 is buggy

Sounds like youre trying to load through the DM, you should be loading through loader.exe in the apploader folder ( it looks like a phone)

I am using DM 4.7. I am downloading 4.6
I tried loader.exe but only loads applications.

Originally Posted by rafa2044

I am using DM 4.7. I am downloading 4.6
I tried loader.exe but only loads applications.

You will want to try an load through the loader, its easier.

Make sure that the .113 is the only OS loaded

Make sure you delete the vendor.xml


I dont mean to repeat, I just making sure you have done everything

I know. I have been downloading and installing betas for a couple of years now and this is the weirdest thing ever to happen to me.
I uninstalled .113 and DM 4.7
Will install DM 4.6
Will reinstall .113, delete vendor file and use loader.exe and see what happens. It is hard to get back to .75!!

Originally Posted by rafa2044

I know. I have been downloading and installing betas for a couple of years now and this is the weirdest thing ever to happen to me.
I uninstalled .113 and DM 4.7
Will install DM 4.6
Will reinstall .113, delete vendor file and use loader.exe and see what happens. It is hard to get back to .75!!

Worst case scenario, do a wipe, then re-install

Did that last night. lol!

Originally Posted by rafa2044

I know. I have been downloading and installing betas for a couple of years now and this is the weirdest thing ever to happen to me.
I uninstalled .113 and DM 4.7
Will install DM 4.6
Will reinstall .113, delete vendor file and use loader.exe and see what happens. It is hard to get back to .75!!

Try this,
The problem may be Desktop Manager's automatic "Check for Updates" feature. This feature uses your internet connection to look for OS updates for your device from your carrier. When it does this it loads a second virtual vendor.xml file in the temp folder on your computer (Vista users look in C:\Users\Username\appdata\virtualstore.) So, even after you delete the normal one that is installed with the OS and Desktop Manager, the automatic "check for updates" feature loads another one based on the brand of device you've got plugged into the PC.

To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.

1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:

A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."

Be sure number 3, "Check for software updates," is NOT checked.

5. Finish the installation.

(Note: If you're doing a fresh install of Desktop Manager, be sure and choose the "Custom" install button so that you get the prompt for what features you want installed. Otherwise all the features will be installed as normal and you'll likely run into this issue.)

Once that is complete, you'll need to go back and search your computer for vendor.xml. When you do the search, make sure you click on "Advanced Options" and make sure that you search Hidden files and folders. This is important as some operating systems create a virtual store in the temp folder that this vendor.xml file is located in. You will not find this particular vendor.xml if you don't have hidden files/folders selected for search. Once the hidden vendor.xml is deleted it won't come back if you've reinstalled Desktop Manager without the Automatic Update Feature enabled.

Now, make sure your OS is installed (you may need to install the OS again, if you actually remove Desktop Manager and then reinstall Desktop Manager again. Make sure that you delete the normal vendor.xml file LAST before updating the device.

Originally Posted by cruznthru

Try this,
The problem may be Desktop Manager's automatic "Check for Updates" feature. This feature uses your internet connection to look for OS updates for your device from your carrier. When it does this it loads a second virtual vendor.xml file in the temp folder on your computer (Vista users look in C:\Users\Username\appdata\virtualstore.)

Thanks cruz, I sometimes overlook the obvious

Originally Posted by bbcrackman

Thanks cruz, I sometimes overlook the obvious

You still "da man", wish I knew half of what you forgot.