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  1. #17
    Join Date
    Mar 2009
    Device
    9530
    OS
    4.7.0.75
    Posts
    1
    Quote Originally Posted by BlackberryOS View Post
    I highly doubt this is true really. When you talk to a verizon customer service, if youre lucky to get one that speaks English and knows what a Blackberry is, then they dont really know shit about what they are talkign about. You ask a question, they type it into a computer and then they go from there.
    Agree about VZW customer service and all the related humor. They are horribad but the OP indicated the service rep was from RIM not VZW.

    ... just saying



  2. #18
    Join Date
    Mar 2009
    Location
    Atlanta, GA
    Device
    9650 & 9530
    Posts
    793
    Quote Originally Posted by jlevy73 View Post
    Tell him we got it from a RIM employee

    I have a tough time believing this because RIM does not release software VZW does. So the fact that he says RIM will be releasing it on 4/6 doesn't make any sense. For example, 4.5 has been out for a long time now but VZW still does not offer or support it. So until I see it posted I ain't buying it.

    I think he more interested in finding out the source of the leak than providing useful info. History has mandated that every leak that has gone official are identical. Since RIM is now testing in .18X tell me why would they be going back and make tweaks to an OS 70 versions again. Just tell me when the check has cleared and I'll believe it.
    Hell, I'd tell'em the development team at BlackberryOS.com made it, and the bugs are fixed. RIM would crash the server...

  3. #19
    Join Date
    Mar 2009
    Location
    Fort Myers, FL
    PIN
    Private
    Device
    BB Storm
    OS
    Crackman's Hybrid V7!!!!!
    Posts
    70
    Quote Originally Posted by tdetroit View Post
    hey blackberryos, please forgive me, but i'm going to have a little fun with you....only because i always ask to be transferred to an american call center when i call for service for anything....they must transfer you upon request!

    >vzw non-english speaking rep: Dear mr. Blackberryos.
    Thank you much for contacting verizon wireless supporting of technical problems. What seems to be the difficulty problem?

    >blackberryos: When's the new os going to be out?

    >vzw non-english speaking rep: I is sorry that you not completely dissatisfied with the burberry world edition.

    >blackberryos: I have a storm

    >vzw non-english speaking rep: Do you need me to call you back when the weather is better?

    >blackberryos: No, i have a blackberry storm.

    >vzw non-english speaking rep: Please press dial #228 on your blackberry to obtain the latest and bestest roaming capabilities. This will indeedly upgrade your phone to be newer and best.

    >blackberryos: Can you transfer me to an american call center or someone who speaks better english?

    >vzw non-english speaking rep: Thank you for calling verizon wireless. Have i answered all of your questions and are you happy with my servicing you?

    >blackberryos: You haven't answered anything, and no, i'm not happy with your service and i don't want you to service me. I don't want to talk to someone in a different country who can't understand a simple question. Please transfer me to an american call center!

    >vzw non-english speaking rep: If you want to use your phone outside of north america, the phone is able to access gsm networks with the built in sim card.

    >blackberryos: Aaaaaaargh, you friggin moron.

    >vzw non-english speaking rep: Thank you, come again.
    lmfao! :d



  4. #20
    Join Date
    Mar 2009
    Location
    Detroit
    Device
    Storm 9530
    OS
    4.7.0.199
    Posts
    48
    But, on a serious note, I got frustrated with Sprint (when I had them a while back), and the problem was that I kept getting someone who spoke 5 words of English. It got so bad that I asked where the heck their call center was located, and I was told that I was talking to someone in Haiderabad, India. I hung up, and kept calling until I reached an English speaking person. I reached a call center in Toronto, which is perfectly fine by me, at least there is no Language barrier. I asked to be escalated to the highest person available, and after explaining to them what I just went through, the young lady gave me a tip. She told me that this is NOT common knowledge, but you are permitted to ask to be transferred to an American Call center. This will put you in touch with someone in either the US or Canada, and they can NOT refuse that request. Just thought I'd share that tidbit of info.

  5. #21
    Join Date
    Feb 2009
    Location
    Massachusetts
    Posts
    2,578
    makes sense



  6. #22
    Join Date
    Mar 2009
    Location
    Irving, TX
    PIN
    30606FE1
    Device
    Blackberry Storm
    OS
    4.7.0.141
    Posts
    22
    I am a VZW Technical Support Rep at a store in Irving, TX. Our district manager came in today talking to all of us about the new official OS. He said that the new OS looks like it will very likely release this week due to the testing of the OS being almost finished. I am clueless as of which OS version it will be but from what he is saying boot-up times are cut in half and our jobs will become a lot easier with this... Just thought that I would update the members about this issue.

    Have a great Week guys and enjoy the new OS when it comes out. I know I will. : )

  7. #23
    Join Date
    Mar 2009
    Device
    storm
    OS
    .113
    Posts
    2
    Quote Originally Posted by bakeradiosk8er16 View Post
    I am a VZW Technical Support Rep at a store in Irving, TX. Our district manager came in today talking to all of us about the new official OS. He said that the new OS looks like it will very likely release this week due to the testing of the OS being almost finished. I am clueless as of which OS version it will be but from what he is saying boot-up times are cut in half and our jobs will become a lot easier with this... Just thought that I would update the members about this issue.

    Have a great Week guys and enjoy the new OS when it comes out. I know I will. : )
    can you validate that storm2 is coming to vzw in sept? just wondering

  8. #24
    Join Date
    Mar 2009
    Location
    Irving, TX
    PIN
    30606FE1
    Device
    Blackberry Storm
    OS
    4.7.0.141
    Posts
    22
    as of right now we have not been told anything about this but that could change anytime. Even though I work for VZW doesn't mean I like the way they handle there business. Honestly if the Storm 2 does come it would be a great thing for us to compete with AT&T and the iPhone on a few more levels.

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