OK Since I am behind the 8 ball, I was unaware of the RIM internal tools issue. If I remove "battery log" and "quincy" from my Storm, is that all the internal tools? Or, should I uninstall RIM internal tools from Windows and reload 22.214.171.124?
I can't remove the internal apps directly from the device, so I uninstalled them from Windows and ran loader. It worked. Thanks for the help with BBM.