Thread: Problems with V7.1.4 -.151 for 9530

hey guys, so i just installed 4.7.151 on my computer and i installed V7.1.4 -.151 for 9530..on my phone..ever since i installed it i have to issues that came up maybe you guys can help me.

first issue people complain that my voice cuts in and out lower and higher my volume when i speak.

second issue when i push the call buttun to make a call.. i have random numbers pop up for a sec then it makes the call..the numbers come up where the keyboard is.. any suggestions?
they numbers poping up is not big deal but mostly i want to fix my voice issue.. anyone help?
thanks

First things first, have you tried a battery pull?

3 times

Sounds like you need to reinstall the os on your computer then wipe and reinstall to your phone.

k so to wipe from computer add remove programs.. remove all but desktop manager 5.0 right? then reinstall .151? how do i wipe the phone? wipe handled through the phone?

the numbers dont come up when dialing..anymore.. but people still complaining that my voice lowers and highers on its own..any ideas?

Originally Posted by GQman

the numbers dont come up when dialing..anymore.. but people still complaining that my voice lowers and highers on its own..any ideas?

What OS were you using before on your device? Can you think of any applications that you installed recently that could be attributed to this?

on my devise it came with the new software from verizon..on my computer i had the os .148 then i installed.151...on my device i currently have 4.7.0.151 platform 4.00.186..

Did you wipe your device before you reinstalled the second time?

no..is it a regular handheld wipe?

Originally Posted by GQman

no..is it a regular handheld wipe?

No it's not. Follow my instructions below.

1. Back up your phone AND 3rd party apps
2. Download AND install 4.7.0.151 to PC
3. Download the hybrid
4. Double click on the hybrid and follow instructions to install hybrid onto the OS
5. Wipe phone with BBSAK (phone will reboot and show Reload Software 507)
6. Click on Load OS in BBSAK
7. Install the OS
8. Wait until it's complete, do a battery pull
9. Do a security wipe. On BB go options>security options>general settings> click bb key> wipe handheld. This get rid of traces of corrupted files.
10. Restore phone thru DM and 3rd party apps.
11. Do 3 60-second battery pulls (pull battery, wait 60 seconds, replace battery, wait for it to boot up, repeat process 3 times.)