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  1. #25
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Quote Originally Posted by Prento78 View Post
    ok i stayed up last night uninstalling and re-installing DM 4.5 and .114 no luck then i un-installed .114 and installed .109 still no luck. re-installed .114 so we can try again today. not going to work today because im phone sick...
    When you installed the Dm did you say yes to "Check For Updates"

    The reason for this is, if you checked yes, the system will also place another xml file in C:\Users\Username\appdata\virtualstore. So every time you try and update it will read this file. You will need modify your DM to fix.
    Last edited by bbcrackman; 03-23-2009 at 10:04 AM.



  2. #26
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
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    Quote Originally Posted by Prento78 View Post
    ok i stayed up last night uninstalling and re-installing DM 4.5 and .114 no luck then i un-installed .114 and installed .109 still no luck. re-installed .114 so we can try again today. not going to work today because im phone sick...
    If you checked yes you will have to go to Add/Remove Programs

    1. Go to Control Panel >Add/Remove Programs.
    2. Click on BlackBerry Desktop Software and select Change/Remove.
    3. When prompted, hit Next and then you should get options for Modify, Repair, or Remove. Choose "Modify."
    4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:

    1a. Start BlackBerry Desktop Manager automatically each time the computer starts

    2a. Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop

    3a. Check for software updates

    Be sure number 3a, Check for software updates is NOT checked.

    5. Finish the installation



    Once that is complete, you'll need to go back and search your computer for vendor.xml. When you do the search, make sure you click on "Advanced Options" and make sure that you search Hidden files and folders. This is important as some operating systems create a virtual store in the temp folder that this vendor.xml file is located in. You will not find this particular vendor.xml if you don't have hidden files/folders selected for search. Once the hidden vendor.xml is deleted it won't come back if you've reinstalled Desktop Manager without the Automatic Update Feature enabled

    Now, make sure your OS is installed (you may need to install the OS again, if you actually remove Desktop Manager and then reinstall Desktop Manager again. Make sure that you delete the normal vendor.xml file LAST before updating the device


    Thanks to John Clark at BBF for the tip
    Last edited by bbcrackman; 03-23-2009 at 10:06 AM.

  3. #27
    Join Date
    Mar 2009
    Location
    jax, FL
    Device
    Storm2
    OS
    5.0.xxx
    Posts
    31
    i followed all instructions step by step and still same result.



  4. #28
    Join Date
    Mar 2009
    PIN
    yes
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    9000/9530/9630/
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    5.0.0.3xx
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    Quote Originally Posted by Prento78 View Post
    i followed all instructions step by step and still same result.
    Working on an alternative, will be back shortly....

  5. #29
    Join Date
    Mar 2009
    PIN
    yes
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    9000/9530/9630/
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    5.0.0.3xx
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    Quote Originally Posted by Prento78 View Post
    i followed all instructions step by step and still same result.
    Need to ask, are you running as "Administrator"?
    Rt click "Run As" on the loader program



  6. #30
    Join Date
    Mar 2009
    Location
    jax, FL
    Device
    Storm2
    OS
    5.0.xxx
    Posts
    31
    when i run loader.exe (not as admin) i can see my pin

    when i run loader.exe and right click, select run as administrator i do not see my pin and i cannot select or enter it - maybe on to something

  7. #31
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
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    Quote Originally Posted by Prento78 View Post
    when i run loader.exe (not as admin) i can see my pin

    when i run loader.exe and right click, select run as administrator i do not see my pin and i cannot select or enter it - maybe on to something
    OK, I may have a fix. I will have to dig it up, somewhere on my pc. Be back shortly

  8. #32
    Join Date
    Mar 2009
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    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
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    Quote Originally Posted by Prento78 View Post
    when i run loader.exe (not as admin) i can see my pin

    when i run loader.exe and right click, select run as administrator i do not see my pin and i cannot select or enter it - maybe on to something
    Under Admin try this:
    Plug in the USB to the BB and the computer
    Open the app loader (confirm its still not recognized)
    Do a hard reset of the BlackBerry (aka, battery pull) while connected
    A lot of times the app loader will then recognize the BB as its booting

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