what storm do you are on 9530 or 9500?
go to the tmobile web page. log in and select set up internet email. is at the very bottom of the page, if it allows you to set the internet email, the is not locked to a different carrier
E you probably know better but does he have to alter his APN. If I recall each time he uses a program that requires BIS it will drop to edge unless some setting is changed.
yes sir you are correct, current best apn for tmobile is epc.tmobile.com,
APN settings Enabled
apn authentication enabled. do not checkmark
username: leave it blank
password: leave it blank
if that doesnt work try with wap.voicestream.com as the apn