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  1. #689
    Join Date
    May 2009
    PIN
    3055B080
    Device
    storm 9530
    OS
    131
    Posts
    19

    lost media sound eg. movies

    First time post - have been using the latest hybrid and has been the best so far - last few days I seem to have lost my sound - have searched threads but not able to find anything similar - phone works and keypad works but no sound with movies or downloaded trailers etc.
    Maybe I have muted something but unable to get it back - battery pulls unsuccessful - any ideas?
    Thanks,
    Mike



  2. #690
    Join Date
    May 2009
    PIN
    3055B080
    Device
    storm 9530
    OS
    131
    Posts
    19
    ok - it does seem to work with headset plugged in - therefore it must be stuck in headset mode???

  3. #691
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
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    9630/9550/9530/
    Posts
    8,538
    Quote Originally Posted by mstewart View Post
    ok - it does seem to work with headset plugged in - therefore it must be stuck in headset mode???
    Start the movie with headset not plug in, then plug it in, then unplug it. Sometimes it can get stuck in this mode. This is a problem plagued by many smartphones not just BB's



  4. #692
    Join Date
    May 2009
    PIN
    3055B080
    Device
    storm 9530
    OS
    131
    Posts
    19
    Actually I had never used a headphone before but thought I would try it after the sound was gone for a few days - have tried the unplugging numerous times with no luck - is there somewhere to change the setting in the software?

  5. #693
    Join Date
    Mar 2009
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    Los Angeles, CA
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    Quote Originally Posted by mstewart View Post
    Actually I had never used a headphone before but thought I would try it after the sound was gone for a few days - have tried the unplugging numerous times with no luck - is there somewhere to change the setting in the software?
    Maybe you have answered this before but what OS are you running currently?



  6. #694
    Join Date
    May 2009
    PIN
    3055B080
    Device
    storm 9530
    OS
    131
    Posts
    19
    I believe that it is the latest hybrid 151 v7 - just trying a reboot

  7. #695
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
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    Quote Originally Posted by mstewart View Post
    I believe that it is the latest hybrid 151 v7 - just trying a reboot
    Ok.

    You may have to try to wipe your phone and reinstall the OS. Sounds like one of your settings got messed up in the install.

  8. #696
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
    Device
    9630/9550/9530/
    Posts
    8,538
    Plug and unplug headphones into it a few times... it's probably stuck. I just did some research and this seems to have fixed the problem for some.

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