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  1. #1
    Mikenbekah's Avatar
    Mikenbekah is offline BlackBerryOS Gifted
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    What is RIM's ability to discover my OS?

    I'm experiencing some really way out email issues that are so freaky that Verizon had to farm me over to RIM for help. Well after 2hrs of trying to resolve it, one of my two issues has to be escalated to the 2nd tier of tech support. This is when I got a bit spooked thinking they may be able to find out I'm running leaked software on my device cuz I'm providing them access to my BIS accounts. Does anyone know for sure if they can find this out and if so will it ruin my ability to get support....and if so, should I reinstall .75 before I call them back to finish resolving this issue? Hope someone can help me out, thanks in advance.



  2. #2
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
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    Quote Originally Posted by Mikenbekah View Post
    I'm experiencing some really way out email issues that are so freaky that Verizon had to farm me over to RIM for help. Well after 2hrs of trying to resolve it, one of my two issues has to be escalated to the 2nd tier of tech support. This is when I got a bit spooked thinking they may be able to find out I'm running leaked software on my device cuz I'm providing them access to my BIS accounts. Does anyone know for sure if they can find this out and if so will it ruin my ability to get support....and if so, should I reinstall .75 before I call them back to finish resolving this issue? Hope someone can help me out, thanks in advance.
    a couple of things
    What issues are you having with your emails?

    No, they shouldnt be able to tell what OS you have on your device unless you go into a store or you tell them
    Last edited by bbcrackman; 05-19-2009 at 11:53 PM.

  3. #3
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by Mikenbekah View Post
    I'm experiencing some really way out email issues that are so freaky that Verizon had to farm me over to RIM for help. Well after 2hrs of trying to resolve it, one of my two issues has to be escalated to the 2nd tier of tech support. This is when I got a bit spooked thinking they may be able to find out I'm running leaked software on my device cuz I'm providing them access to my BIS accounts. Does anyone know for sure if they can find this out and if so will it ruin my ability to get support....and if so, should I reinstall .75 before I call them back to finish resolving this issue? Hope someone can help me out, thanks in advance.
    Just by looking at your BIS account they cannot determine what OS you are running. If they happen to ask what OS you are running do say 4.7.0.75 as they will not support leaked OS's.



  4. #4
    Brett Wyman is offline BlackBerryOS Master
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    Quote Originally Posted by jlevy73 View Post
    Just by looking at your BIS account they cannot determine what OS you are running. If they happen to ask what OS you are running do say 4.7.0.75 as they will not support leaked OS's.
    True. Then they will tell you that you have voided your warranty but even if you do have a leaked OS on your phone and need to return it. Wipe the phone and put the official back on. They wont know.

  5. #5
    olta777 is offline BlackBerryOS Wizard
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    I heard that even if the phone is wiped, RIM can still check if they "really needed" to, but not sure....



  6. #6
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by olta777 View Post
    I heard that even if the phone is wiped, RIM can still check if they "really needed" to, but not sure....
    Perhaps RIM is able to but do you think VZW could?

  7. #7
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by jlevy73 View Post
    Perhaps RIM is able to but do you think VZW could?
    I think the smarter ones know how to find out what OS you are currently running, but most of the time not

  8. #8
    Mikenbekah's Avatar
    Mikenbekah is offline BlackBerryOS Gifted
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    Quote Originally Posted by bbcrackman View Post
    a couple of things
    What issues are you having with your emails?

    No, they shouldnt be able to tell what OS you have on your device unless you go into a store or you tell them
    Sorry for lagging, had to switch to my phone. Okay first off thanks to everyone so far for the responses. As to your question BBC my email issues are extensive. It started when I tried to add a new email. My server URL wasn't being recognized by BIS. After extensive research with my IT guy from work we figured it out along with RIMs help. They got the address activated but in the process of me logging on to BIS from my phone and then from the PC I was starting to get service books sent to me every time from both login points. When I told RIM that each login on the pc required a pin and a meid number they got very interested. Then when I asked WHICH meid number, (hex) or (dec), he got irritated saying there shouldn't be two numbers? So he then wanted to escalate and I said I had been at it long enough and needed a break. And in a nutshell that's where I'm at now.
    Last edited by Mikenbekah; 05-20-2009 at 12:23 AM.

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