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  1. #1
    bgunckel's Avatar
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    Bricked Again!

    Well, I've done it again. Had .113 running for a couple of weeks but was afraid to upgrade OS because I was having some issues with Data backups. Finally got a solid data backup yesterday, so I decided it was time to try v5.

    Removed the OS that was installed on the PC and ran the Leaked .132 executable, deleted the vendor.xml file, and then instantiated Loader.exe. This process nuked my phone, so I tried to deal with that, finally getting Verizon .75 back on.

    Decided to wipe with JL Commander and then try again. Loader failed again. With the phone in the nuked state, and trying to get Loader to perform the upgrade, it reports that there are no additional apps to install. I can't move on.

    Downloaded DM v5.0 and installed it. It recognized .141 (note: I always uninstall previous OS version in Add/Remove Programs and then install new OS to PC by running the executable) and almost got through the entire installation. However, the 2nd device init never happened, as DM seemed to lose its conn to the phone. I clicked on the screen and saw that I had App Error 523.

    Tried this numerous times with various OS's (.113, .132, .141, and even .75 again). I always get the 523 error, always in DM (note: Loader.exe is not working at all). I wiped again, this time using CrackUtil (CU) and saw the 507 error (reload software). I tried .132 again and got the 523 error.

    A quick check of the files on the phone through CU showed the .132 files were on the phone, so I thought I would try to install it again, thinking it would "repair" the OS for me. Nope - 523 error.

    So, I'm stuck in this perpetual state of either a 523 app error or wiping and having no OS on the phone. And, Loader.exe is not helping.

    Starting to get frustrated. I'm at work, w/o the phone, but I would appreciate any advice. I'll be on later, around 5 PM MST.

    Thanks,
    BG




  2. #2
    Brett Wyman is offline BlackBerryOS Master
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    use the 4.5 DM. The 4.7 DM is very buggy and the 5.0 still has flaws to be worked out.

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    toytooii is offline BlackBerryOS Addict
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    Also, try removing the SD card and then see if you can reload the OS to your device. Haven't encountered the 523 issue on the Storm too frequently but it was a huge issue on the Pearl and a few other models. There's a slew of chatter on the web and lots of proposed solutions to try (too much to post here) but do a google search on "Blackberry Storm 523" and you'll find endless posts about what worked/didn't for others who encountered this issue. Please post the solution if you find one that worked.

    One other reminder (slightly off topic but perhaps important).
    Although using "add/remove" in control panel appears to remove your old OS from the PC, it removes ONLY what it initially put on the PC. So, if you've been running hybrid.exe or made other loader file changes (Swap a Radio, built hybrids,etc.) it really doesn't get taken off the PC completely.
    To be certain you have absolutely removed all of the old OS from your pc, do the following:
    Control Panel > add/remove programs> remove all your old OS from the PC.
    Now , look at Cprogram files>common files>Pesearch in Motion>shared> loader files
    Open loader files - it should be empty. If not, delete it completely. THEN,REBOOT YOUR PC.
    Reinstall the device software (eg. leaked .132) on your PC.
    Delete the vedor.xml file from C: > program files>common files>research in Motion>Apploader
    Give it another try.
    Last edited by toytooii; 05-18-2009 at 10:47 AM.

  4. #4
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Hey BG sorry to hear about the issue
    If B's suggestions don't work then try this

    I have read in several spots that people got the issue resolved by selecting no to the back up option on loader. And since you just completed a back up then you can manually restore your data once you get it up and running.

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    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    Wirelessly posted

    I taken a stab in the dark here but i'm thinking your on vista..

    I ran into app 523 a while ago when a friend at work wanted to upgrade his 8830.
    As far as I can tell your right it kind of spins its wheels and for a while and times out.

    BBOS is correct ditch 4.7 and grab 4.5 not 5.0.
    Start over . Fresh DM move your data backup somewhere safe I think your 3rd parties are toast..
    Download and prepare to install a complete os only no hybrid. .132 or .141.
    Rewipe and try again. The hybrids take quite a bit longer fr your phone to load.
    That should work...then re run apploader with the hybrid java file upgrade.
    If you do it in a two step process it should work. Not ideal but should work.
    Put out a quick post when you're getting started and let us know how you're doing
    Bellshare - Premium Blackberry Apps

  6. #6
    bgunckel's Avatar
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    Quote Originally Posted by BlackberryOS View Post
    use the 4.5 DM. The 4.7 DM is very buggy and the 5.0 still has flaws to be worked out.
    Thanks, I'll try that.

    Quote Originally Posted by toytooii
    Also, try removing the SD card and then see if you can reload the OS. Haven't encountered the 523 issue on the Storm too frequently but it was a huge issue on the Pearl and a few other models. There's a slew of chatter on the web and lots of proposed solutions to try (too much to post here) but do a google search on "Blackberry Storm 523" and you'll find endless posts about what worked/didn't for others who encountered this issue. Please post the solution if you find one that worked.
    Interesting. I hadn't heard about the card issue. I did Google App Error 523 and found many hits. That's where I got all the experiments that I tried :doh:

    I'll research it a little more though. Thank you!

    Quote Originally Posted by bmtenney
    Hey BG sorry to hear about the issue
    If B's suggestions don't work then try this

    I have read in several spots that people got the issue resolved by selecting no to the back up option on loader. And since you just completed a back up then you can manually restore your data once you get it up and running.
    Excellent suggestion. I did go that route though. You're right: since I've already backed up my data - and my 3rd party apps - there's no need to do it during the upgrade. It does make sense, since the upgrade seems to work up to the point of the last step, where it fails again; it's got to be a bad file, right?

    Quote Originally Posted by smcoldbb
    I taken a stab in the dark here but i'm thinking your on vista..

    I ran into app 523 a while ago when a friend at work wanted to upgrade his 8830.
    As far as I can tell your right it kind of spins its wheels and for a while and times out.

    BBOS is correct ditch 4.7 and grab 4.5 not 5.0.
    Start over . Fresh DM move your data backup somewhere safe I think your 3rd parties are toast..
    Download and prepare to install a complete os only no hybrid. .132 or .141.
    Rewipe and try again. The hybrids take quite a bit longer fr your phone to load.
    That should work...then re run apploader with the hybrid java file upgrade.
    If you do it in a two step process it should work. Not ideal but should work.
    Put out a quick post when you're getting started and let us know how you're doing
    I'm actually on Windows XP.

    I like the suggestion about starting over and not using 5.0. Should be able to get my apps and data back via my recent backups.

    I've been trying to load leaked software, not the hybrids yet. I figured once I've got a solid OS install, then I'll begin the upgrade process to a hybrid.

    Not sure what happened, but my phone has been in a really crappy state ever since I tried to install .114 hybrid v3.5 over v3. It just bricks every time now. Hopefully, going back to DM 4.5 will give the phone a new lease on life. I'll begin there tonight.

    Thanks for the great responses guys!

    Bruce

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by bgunckel View Post
    Thanks, I'll try that.



    Interesting. I hadn't heard about the card issue. I did Google App Error 523 and found many hits. That's where I got all the experiments that I tried :doh:

    I'll research it a little more though. Thank you!



    Excellent suggestion. I did go that route though. You're right: since I've already backed up my data - and my 3rd party apps - there's no need to do it during the upgrade. It does make sense, since the upgrade seems to work up to the point of the last step, where it fails again; it's got to be a bad file, right?



    I'm actually on Windows XP.

    I like the suggestion about starting over and not using 5.0. Should be able to get my apps and data back via my recent backups.

    I've been trying to load leaked software, not the hybrids yet. I figured once I've got a solid OS install, then I'll begin the upgrade process to a hybrid.

    Not sure what happened, but my phone has been in a really crappy state ever since I tried to install .114 hybrid v3.5 over v3. It just bricks every time now. Hopefully, going back to DM 4.5 will give the phone a new lease on life. I'll begin there tonight.

    Thanks for the great responses guys!

    Bruce

    Bruce be sure to keep us up to date on how it goes when you get home

  8. #8
    toytooii is offline BlackBerryOS Addict
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    The card issue came up in a few of the hits from my Google search. Also lots of mention about themes and 3rd party apps as well as certain MMS attachments. But, let's get your device operational first...and then maybe the source of the problem can be determined.
    In addition to everyting else you might try...
    Since you have loaded hybrids onto your PC in the past, please follow the suggestion in post #3 regarding complete removal of previous OS installations on your PC. If you haven't done this, you'll be surprised by what is lurking in the loader files even though you have run Control Panel and believed you had removed the various OS from your PC.
    I've encountered OS installation corruption in the past and came to recognize that control panel doesn't remove certain files added/modified to the loader files after the intitial installation of the base OS...and also found that some installations to the PC aren't completed until after a PC reboot. My guess is that it has to do with incomplete registry modifications on the PC. (for example, I've noticed .132 hangs during the PC installation process----not always, but on occasion. Following the above steps prevents it from hanging and assures a complete install) ...couldn't hurt to do and just eliminates another potential source of problems.
    Hope you figure this one out.
    Last edited by toytooii; 05-18-2009 at 11:31 AM.

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    bgunckel's Avatar
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    Quote Originally Posted by toytooii View Post
    The card issue came up in a few of the hits from my Google search. Also lots of mention about themes and 3rd party apps as well as certain MMS attachments. But, let's get your device operational first...and then maybe the source of the problem can be determined.
    In addition to everyting else you might try...
    Since you have loaded hybrids onto your PC in the past, please follow the suggestion in post #3 regarding complete removal of previous OS installations on your PC. If you haven't done this, you'll be surprised by what is lurking in the loader files even though you have run Control Panel and believed you had removed the various OS from your PC.
    I've encountered OS installation corruption in the past and came to recognize that control panel doesn't remove certain files added/modified to the loader files after the intitial installation of the base OS...and also found that some installations to the PC aren't completed until after a PC reboot. My guess is that it has to do with incomplete registry modifications on the PC. (for example, I've noticed .132 hangs during the PC installation process----not always, but on occasion. Following the above steps prevents it from hanging and assures a complete install) ...couldn't hurt to do and just eliminates another potential source of problems.
    Hope you figure this one out.
    Hmmm... now you've really got my attention. Let me get this straight: you're suggesting that I reboot my PC, especially after removing a phone OS via Add/Remove Programs? I'll certainly give it a try.

    Here's my plan of attack...

    I'm going to uninstall Desktop Manager, and the existing phone OS. Then, I'll reboot and install DM 4.5. [fingers-crossed]Next I'll load .132[/fingers-crossed]

    Do you think I should re-install all BB software? Maybe my Loader executable got corrupted somehow.

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    toytooii is offline BlackBerryOS Addict
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    Quote Originally Posted by bgunckel View Post
    Hmmm... now you've really got my attention. Let me get this straight: you're suggesting that I reboot my PC, especially after removing a phone OS via Add/Remove Programs? I'll certainly give it a try.

    Here's my plan of attack...

    I'm going to uninstall Desktop Manager, and the existing phone OS. Then, I'll reboot and install DM 4.5. [fingers-crossed]Next I'll load .132[/fingers-crossed]

    Do you think I should re-install all BB software? Maybe my Loader executable got corrupted somehow.

    1.Using Control Panel, Remove Desktop Manager from your PC
    2. Using Control Panel, Remove ALL Blackberry device software (any Os's you've got loaded on your PC)
    There shouldn't be any other BB software on your computer other than media manager if you initially installed it. What the hell -, Remove that one too.
    3. Double check cprogram files>common files>Research in Motion>shared>loader files. There should be no loader files listed here (you may not even have a shared file). Delete any loader files you find here (if any, they are remnants from OS that Control Panel did not fully remove).
    4. REBOOT your PC after you remove the above from your PC
    5. Install the Desktop Manager software of your choice. (4.5 if that's your choice but I've never had 523 issues with a good load of 4.7 or 5.0
    5. Install .132 OS onto your PC
    6. REBOOT your PC (worth the few extra minutes).
    7. Double check cprogram files>common files>Research in Motion>shared.
    There should be only ONE LOADER FILE (.132) in that folder. If others are listed, PLEASE delete them!
    8. delete the vendor.xml file found in C:\program files\common files\research In Motion\apploader and finally, attach your phone and ...
    9. run the loader.exe program found in this same folder.
    I hope this works for you.
    Last edited by toytooii; 06-09-2009 at 09:38 PM.

  11. #11
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    Wirelessly posted (via Bold)

    To make a full uninstall of DM or any other software on your PC you can use REVO UNINSTALLER is a free program and make thing easier, select the deepest uninstall option to get rid of corrupted files and left over REGISTRIES.

    Side note: when you uninstall DM usualy the process uninstall the device OS too

    And also next time before to make a back up try to clear the content cache in your browser and rum the mem cleaner and before loading the OS remove the mem card...
    Hope that helps a bit

    Ps if you got that error you need to wipe your device previous to the OS installation
    BlackBerry by Choice!

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    bgunckel's Avatar
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    Quote Originally Posted by toytooii View Post
    1.Using Control Panel, Remove Desktop Manager from your PC
    2. Using Control Panel, Remove ALL Blackberry device software (any Os's you've got loaded on your PC)
    There shouldn't be any other BB software on your computer other than media manager if you initially installed it. What the hell -, Remove that one too.
    3. Double check cprogram files>common files>Research in Motion>shared>loader files. There should be no loader files listed here (you may not even have a shared file). Delete any loader files you find here (if any, they are memnants from OS that Control Panel did not fully remove).
    4. REBOOT your PC after you remove the above from your PC
    5. Install the Desktop Manager software of your choice. (4.5 if that's your choice but I've never had 523 issues with a good load of 4.7 or 5.0
    5. Install .132 OS onto your PC
    6. REBOOT your PC (worth the few extra minutes).
    7. Double check cprogram files>common files>Research in Motion>shared.
    There should be only ONE LOADER FILE (.132) in that folder. If others are listed, PLEASE delete them!
    8. delete the vendor.xml file found in C:\program files\common files\research In Motion\apploader and finally, attach your phone and ...
    9. run the loader.exe program found in this same folder.
    I hope this works for you.
    Followed these instructions to a T, and I'm still at a loss. Here's an image of the result...

    Last edited by bgunckel; 05-29-2009 at 01:22 PM.

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    bgunckel's Avatar
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    I hope someone can see the uploaded image, because I apparently don't have permissions. Any idea how to attach an image?

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    toytooii is offline BlackBerryOS Addict
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    Sorry, can't view the image. There's an issue on the site with posting thumbnails. There's an alternate way of posting images in the help section which uses Photobucket.
    That aside, I have a question. Is your Pin showing up when you run loader.exe? I suppose it must be but just checking.
    When you wipe the device using JL commander have you tried a "reset to factory" followed by a "wipe device"?
    I don't know that it will make a difference but it seems you're really up against a wall here.

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    toytooii is offline BlackBerryOS Addict
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    Quote Originally Posted by bgunckel View Post
    I hope someone can see the uploaded image, because I apparently don't have permissions. Any idea how to attach an image?
    Courtesy of Neolantis...
    http://www.blackberryos.com/forums/b...humbnails.html

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    bgunckel's Avatar
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    Yes, the pin did show up. I just finished loading .75 using DM 4.7! Pretty happy to have the phone back. Tried to load apps, but it says net_rim_blackberry_browser.cod is missing. I noticed under the .132 files everything is net_rim_bb_*

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    Quote Originally Posted by bgunckel View Post
    Yes, the pin did show up. I just finished loading .75 using DM 4.7! Pretty happy to have the phone back. Tried to load apps, but it says net_rim_blackberry_browser.cod is missing. I noticed under the .132 files everything is net_rim_bb_*
    Reinstall a fresh download of 75 from Blackberry.com to your Desktop Manager. (edited) for device manager )
    Where did you get the copy of DM 4.7 that you are using now?
    Last edited by cruznthru; 05-18-2009 at 08:35 PM.

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    toytooii is offline BlackBerryOS Addict
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    Quote Originally Posted by bgunckel View Post
    Yes, the pin did show up. I just finished loading .75 using DM 4.7! Pretty happy to have the phone back. Tried to load apps, but it says net_rim_blackberry_browser.cod is missing. I noticed under the .132 files everything is net_rim_bb_*
    Excellent - at least you conquered the beast and have an OS back on your device. I use straight .132 and have no issues with it. It's actually remarkably good (at least for me).
    Follow Cruz's suggestion. There's no logical reason that the browser cod should be missing from your .75 OS and be sure to do a few battery pulls after you get the os installed (at least three of them - let the system boot up fully after each for a few minutes, then pull battery, leave it out for a minute and repeat before you start loading apps/themes back on the phone. ie...get everything stock working...then load up the extras).
    Last edited by toytooii; 05-18-2009 at 08:49 PM.

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    Thanks for the help toytooii, we appreciate it...

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    bgunckel's Avatar
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    Actually, Cruz's suggestion makes plenty of sense (it hit me just after my last post): it's looking for an older version of the net_rim_* files.

    Cruz, I loaded the original DM 4.7 that came with the phone (Nov. 08). I know there was an updated version after that, so I'll upgrade the DM to the current 4.7. Maybe it will recognize the files that I have loaded (.75 Official Verizon).

    I'll load .132 in a day or two, after the OS has settled down some.

    BTW, I loaded .132 w/intentions of installing that, but DM couldn't find the browser file in question. So, I figured loading .75 would do the trick. Note that I did not uninstall .132. I loaded .75 while still in DM.

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