On occasions I do not receive SMS messages

Hi everyone from a newbie to this forum!

Can anyone help with my ongoing issue?

I have a Storm on UK Vodafone purchased from Phones4u.

On occasions I do not receive SMS messages. I have been having this problem on & off since getting the phone in January.
I have had a new handset & a new SIM card but still no joy.
Vodafone seem to think my phone does not allways update on the network whatever that means.
Some VF people reckon it is a software fault & a replacement or repair will not solve the problem. Others just say send it for repair.
I updated to the leaked .141 last week & have been told it is exactly the same as the now official release. But i am still geting the same intermittent fault.

Can anyone shed any light on this? Am I the only storm owner with this problem?

Regards

The Robster.

Quote:

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Originally Posted by The Robster

Hi everyone from a newbie to this forum!

Can anyone help with my ongoing issue?

I have a Storm on UK Vodafone purchased from Phones4u.

On occasions I do not receive SMS messages. I have been having this problem on & off since getting the phone in January.
I have had a new handset & a new SIM card but still no joy.
Vodafone seem to think my phone does not allways update on the network whatever that means.
Some VF people reckon it is a software fault & a replacement or repair will not solve the problem. Others just say send it for repair.
I updated to the leaked .141 last week & have been told it is exactly the same as the now official release. But i am still geting the same intermittent fault.

Can anyone shed any light on this? Am I the only storm owner with this problem?

Regards

The Robster.

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Have you tried resending your service books. Do the following on your phone:

Options - advanced options - host routing table - hit the BB button - then click register now. Then do a battery pull and see if that resolves your problem.

Quote:

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Originally Posted by jlevy73

Have you tried resending your service books. Do the following on your phone:

Options - advanced options - host routing table - hit the BB button - then click register now. Then do a battery pull and see if that resolves your problem.

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Thanks for your reply.
Yes I have tried this (numerous times) & manual roams & battery pulls. In fact I have tried everything VF have suggested.
My phone will work fine for a few days, even weeks, then stop receiving SMS messages. The trouble is, I obviously have no way of knowing when it has failed.

Quote:

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Originally Posted by The Robster

Thanks for your reply.
Yes I have tried this (numerous times) & manual roams & battery pulls. In fact I have tried everything VF have suggested.
My phone will work fine for a few days, even weeks, then stop receiving SMS messages. The trouble is, I obviously have no way of knowing when it has failed.

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That sucks that VF can't figure out what the issue is. Shame on them. Sorry I couldn't be of anymore assistance.

Quote:

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Originally Posted by The Robster

Hi everyone from a newbie to this forum!

Can anyone help with my ongoing issue?

I have a Storm on UK Vodafone purchased from Phones4u.

On occasions I do not receive SMS messages. I have been having this problem on & off since getting the phone in January.
I have had a new handset & a new SIM card but still no joy.
Vodafone seem to think my phone does not allways update on the network whatever that means.
Some VF people reckon it is a software fault & a replacement or repair will not solve the problem. Others just say send it for repair.
I updated to the leaked .141 last week & have been told it is exactly the same as the now official release. But i am still geting the same intermittent fault.

Can anyone shed any light on this? Am I the only storm owner with this problem?

Regards

The Robster.

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When you restored your new device did you do it from a back up of your old device?

Quote:

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Originally Posted by bbcrackman

When you restored your new device did you do it from a back up of your old device?

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If you mean did I back up using Desktop Manager, then thinking about it, yes I did! I only had the original handset for a week before the shop agreed to give me a replacement, I took it home & I think I plugged it into my PC to restore all my settings/contacts/etc.

Can i assume you are getting at this being the problem? I may have reinstalled some sort of bug?
If so, & if I get yet another handset how can i backup & restore my settings without installing the "SMS bug"?

Quote:

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Originally Posted by The Robster

If you mean did I back up using Desktop Manager, then thinking about it, yes I did! I only had the original handset for a week before the shop agreed to give me a replacement, I took it home & I think I plugged it into my PC to restore all my settings/contacts/etc.

Can i assume you are getting at this being the problem? I may have reinstalled some sort of bug?
If so, & if I get yet another handset how can i backup & restore my settings without installing the "SMS bug"?

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Not that you need another device but you should try this;
Back up your device.
When complete go to Options/Security Settings/General Settings/BB Button/Wipe the device
When it boots back up, plug in the device, open the DM and go to Backup and Restore, click on advanced. Now you have two windows, the one on the right is your device the one on the left should be empty, on the top left corner of the left window is a "File" link, click on that and select your Backup.IPD file. This will open the back up in the left window. This allows you to restore your device one database at a time. I would restore only what you need, Address book and calendar. DO NOT restore anything else. It sounds like you have a corrupt database. Give this a try and let us know if it works for your issue.

Thanks for that!

I will give it a go.
Although I might wait to see what response Vodafone come up with as I have various different people from different departments looking into it.
Also, I get very nervous when I plug my Storm into the PC & start deleting/updating/backing up things, as I am sure one day I will "kill" it!

If I go down the route you suggest, I am just wondering what Info I have on my Storm will be "lost" if I only restore the necessary items?
After 4 months of use a phone becomes personalised if you know what i mean!