
Originally Posted by
jlevy73
Note: Timing is important in this process. Read through the following steps before beginning this procedure.
-Disconnect the BlackBerry device from the computer.
-In BlackBerry Desktop Manager, open Application Loader and click Next.
-Perform a hard reset (battery pull) on the BlackBerry device.
-Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete the following:
-wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
-If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device. So try again. This may take a few times to get the timing right but this should help resolve your issue