Thread: E-Mail issues after 3.5 install

do I need to wipe the phone or just move on???

well I am testing it now with the old .99 OS and the emails appear to be working now. Only issue is do I attempt to install the 114 Hybrid again or just live with the .99?????? Also I wish I could figure out why it did this with the V3.5 installation.

guys thanks for the help, headed to bed now.

Originally Posted by loboboy

what does this mean?????


<$RemoveOnDelivery,SuppressSaveInSentItems>Self Ping Email - -5474170195100627841

That is a self ping from running Diagnostic Test

Have you refreshed your Host Routing Table?

If not, do that then resend Service Books.

Originally Posted by bbcrackman

That is a self ping from running Diagnostic Test

Oh OK that makes sense now. After reinstalling my trusty .99 things are working as advertised now. Will give it a day or two then try and reload 3.5 and see what happens.

Klypr I tried all of that several times with no luck. I can't determine what the issue was other than the installation went bad or my phone just doesn't like the OS. I don't have time to mess with it thru the week since I use it so much for work so it will have to wait a week or so before I get a chance to try it again.

Thanks again to all that helped with my problem.

Originally Posted by loboboy

Ok guys I apologize for tying up the findings thread with my issues so here is the proper way to get some help.

After several attempts to cure the problem I am still fighting my email issue and really don't know where to go from here. I am wondering if it has something to do with a compatibility issue with my email server and the new OS system.

The problem is I can send e-mails but for some reason I cannot receive them. This is only an issue on my email@cox.net address'. Everything works great with my BBOS email but for some reason it just doesn't work with my other address'. Could this be a compatability issue with the new os and my servers?

Any help would be greatly appreciated.

Have cox.net here and mine is working just fine.3.5 rocks. Verizon should take some notes...

That is what I was wondering if someone else on cox was having same issue and this confirms my original thoughts that something went wrong with the install. I will try again maybe this week and see how it goes.

Hey RS does it take several minutes for an email to comt though or is it really fast like within a minute or less??? I ask because mine takes forever to receive messages.

Originally Posted by loboboy

That is what I was wondering if someone else on cox was having same issue and this confirms my original thoughts that something went wrong with the install. I will try again maybe this week and see how it goes.

Hey RS does it take several minutes for an email to comt though or is it really fast like within a minute or less??? I ask because mine takes forever to receive messages.

sorry kinda late but yes i did have the same problem after the v3.5


i could not resend service book myself or log on online... says i didnt exsit and couldnt creat because i already had an account nice huh? so i call vzw cs and they will resend your service books just tell them that you had something go wrong so you wiped your phone and reinstalled .75 they will do it no hassel. they did mine and im still on 3.5

:banghead:

I am having no email issues on V3.5. I would go tohttps://bis.na.blackberry.com and resend Service books

i got it now and i went there but wouldnt let me log in and when i tried to use my pin to create it said i exsited but when i tried to retrieve my password said i didnt have an account....:cockblockedsad:

Originally Posted by jnepsa

i got it now and i went there but wouldnt let me log in and when i tried to use my pin to create it said i exsited but when i tried to retrieve my password said i didnt have an account....:cockblockedsad:

I had that happen once. I called Verizon IT and they set it up. Sorry. Does that help?

Originally Posted by Pain Producer

I had that happen once. I called Verizon IT and they set it up. Sorry. Does that help?

lol i just called and had them resend my books hopefully this helps him

Did you go to BlackBerry Internet Service and validate your e-mail accounts.
Its above send service books
under services, says e-mail accounts.
look at your accounts see if there is a little red envelope next to the account name with a line thru it. if so click on it it will ask you for your password it will revailidate the account after you do that for each account then resend your service books.
Sorry my bad for not paying attention the last couple days. bricked my phone being stupid...ha

I'm having the same problem now after upgrading to 3.5. when i try to log on to BIS it keeps saying Processing Information please wait.

Originally Posted by sdifw

I'm having the same problem now after upgrading to 3.5. when i try to log on to BIS it keeps saying Processing Information please wait.

try a battery pull after you resend everything, that worked for me

jnespa did you get yours to work right after the call to VZW cs?

it took a bit for them to get my service books through but yea they got it working before they let me go have you tried yet?

no, need to reload v3.5 in work right now.

Originally Posted by loboboy

no, need to reload v3.5 in work right now.

i see. to be honest...well first where you at like what state?