Thread: E-Mail issues after 3.5 install

Originally Posted by loboboy

Ok guys I apologize for tying up the findings thread with my issues so here is the proper way to get some help.

After several attempts to cure the problem I am still fighting my email issue and really don't know where to go from here. I am wondering if it has something to do with a compatibility issue with my email server and the new OS system.

The problem is I can send e-mails but for some reason I cannot receive them. This is only an issue on my email@cox.net address'. Everything works great with my BBOS email but for some reason it just doesn't work with my other address'. Could this be a compatability issue with the new os and my servers?

Any help would be greatly appreciated.

have you tried deleting the email address and recreating it?

yep several times. I am actually back on V3 and I still have the problem. gdamnit this is irritating. I have deleted all the emails and recreating them with no luck, resent service books. It won't connect to the BB server then it will reconnect and still nothing. I just don't know what to do.

hmm, thats weird.
Is that a work? address? do you have to pass firewalls and such?

no that is what is wierd. It is a cox cpommunications email address. I have the service set up to be able to use my coporate email but I haven't set it up yet. I didn't ever have a problem until I installed 3.5 friday evening and now it won't work. I can't figure it out and don't know where to start. If I could find out how to wipe the phone and start form scratch I would do that but I can't figure that out either. Maybe i am not meant to do this stuff. LOL

$hit, now it is connecting the the BB server so I will try once again to load the email and see if it works but it hasn't yet so I don't have alot of confidence.

still nothing I have no idea what to do. my BBOS email works just fine and one other cox address works but the other does not. I have no idea what to think

Originally Posted by loboboy

still nothing I have no idea what to do. my BBOS email works just fine and one other cox address works but the other does not. I have no idea what to think

can you access it from the web?

yep everything works fine except from the phone.

what does this mean?????


<$RemoveOnDelivery,SuppressSaveInSentItems>Self Ping Email - -5474170195100627841

Originally Posted by loboboy

what does this mean?????


<$RemoveOnDelivery,SuppressSaveInSentItems>Self Ping Email - -5474170195100627841

can you disable that?
Do you have that option for the other emails?

Originally Posted by pupp3t

can you disable that?
Do you have that option for the other emails?

:bryce: hahaha

I don't know what it means

Originally Posted by jlevy73

:bryce: hahaha

hahaha

you learned to bold it lol

Originally Posted by loboboy

I don't know what it means

its odd that every single other one works besides that one.
It must be in your email settings

Originally Posted by pupp3t

hahaha

you learned to bold it lol

Been working on it all night lol

then how do you explain the intermittent disconnect from the BB server, cause sometimes I can't get into the email settings on the phone to change the settings for the accounts.

u said u sent service books, im assuming they went through and u got the email thingy, also did u go into host routing and click register?

Originally Posted by loboboy

then how do you explain the intermittent disconnect from the BB server, cause sometimes I can't get into the email settings on the phone to change the settings for the accounts.

have you tried reloading another OS, to see if u have the same issue?

yep done all that too. resent service books and registered and I get the messages I am supposed to on the account in question but it will not send or receive emails to other address'

Originally Posted by pupp3t

have you tried reloading another OS, to see if u have the same issue?

yep on 114 V3 again which worked fine last week and all this started when I installed the V3.5. I haven't gone back to a standard leaked OS or the official yet but I guess that is my next option.

Originally Posted by loboboy

yep on 114 V3 again which worked fine last week and all this started when I installed the V3.5. I haven't gone back to a standard leaked OS or the official yet but I guess that is my next option.

yeah, i think you should try it. See if it might be the OS the issue.