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  1. #1
    jpmountford is offline BlackBerryOS Friend
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    Trying ( unsuccessfully) to upgrade to os 6 for 9300 ( 3G )

    Hi there

    I'm new to BB's so forgive me if this is a novice or heavily covered question.
    I'm used to installing os's on compooters but this is a first time on a mobile device.

    I'm having few issue's despite ( I thought ) thoroughly following the instructions.
    I downloaded and ran the file called 9300M_PBr6.0.0_rel3106_PL6.6.0.248_A6.0.0.723_Pele phone

    Found and deleted the VENDOR file .. But I keep getting stuck.
    The phone is a curve 9300 ( 3g ) I have security wiped it and unlocked it ( mep code )
    but before I commit to using it as a everyday phone I really would like the new OS on-board.

    I keep getting as far as this screen and I either haven't read properly or I'm doing something wrong.
    I can click it ADD... and it wants a file ? which I can't locate.

    “The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer” appears when an attempt is made to update BlackBerry Device Software


    All In One Guide - How To Upgrade Your Device - with Pictures & Videos-ssddsf.jpg

    I'd appreciate the help..

    in desperation I also tried an earlier version A6.0.0.484 ...
    which version the most recent / most reliable?

    I should add that it is a T-Mobile 9300 and I'm using windows 7.

    Many thanks


    Last edited by jpmountford; 12-13-2012 at 06:33 AM.




  2. #2
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    I've never seen that popup myself and maybe somebody else has a better answer, but try a few things from my "Book of Limited Knowledge". Make sure that you have the latest version of Desktop Manager. Delete the os and everything associated with it from your computer. Delete any other os's that you might have in your files. Reboot your computer and re-download the os. Delete the vendor file and try it again.

    Please let me know how it works out and I'll do some searching for a better answer in the meantime. Have a great day and good luck!
    BB then, now, forever!

  3. #3
    jpmountford is offline BlackBerryOS Friend
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    Cheers ... Knowing operating systems.
    I have already tried several wipe ... off's .. reboot's.
    I will try everything I can before I hit a brick wall, ..which is where I'm at.

    I have just tried .. this one.
    9300jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.6 68_T_Mobile_UK ..

    Unfortunately it didn't work.!
    And I hit the exact same screen.

    Appreciate all/ any help as I'm going round in circles !!

    Cheers

  4. #4
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Okay! Sounds like a very frustrating week for you. I found this: Delete the DM and everything associated with it and reinstall. Then try the process all over again. This seemed to work for somebody a few months ago. Let me know how it goes!
    BB then, now, forever!

  5. #5
    jpmountford is offline BlackBerryOS Friend
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    Yes I tried taking off all BB software including Desktop Manager..
    Shut-down RE-started .. then installed the ...
    A6.0.0.6 68 version ...
    Deleted the Vendor, file ..emptied the trash can.

    Still the same screen....it's very frustrating.

    As an addition this is a T-Mobile phone.
    I have just discovered it has No GPS settings anywhere in the menu's

    and no Maps features of any kind ( I'm not sure if this is relevant )

    The installed O.S. reads.

    Vendor ID : 123
    Platform: 6.3.0.23
    App Version: 5.0.0.794 (1345)

    I'm guessing the hobbled maps is part of the T-mobile build. but I'm unsure if that would make it un-up-gradable.
    I would attempt to wipe the Whole O.S. off altogether but I'm afraid of ending up with an unusable brick..

    Again many thanks for the help - advise - pointers ..



  6. #6
    Harmeling68's Avatar
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    Question: Is the above photo the message you get after hooking up to the Desktop Manager after loading the new os to your computer? Or are you using a different method to load the os?
    BB then, now, forever!

  7. #7
    jpmountford is offline BlackBerryOS Friend
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    As it stands I have no Desktop Manager installed
    I uninstalled it,.

    I know the upgrade software can be ran from the .. App Loader
    so it's just the upgrade software that is currently on the PC.

    Although I did try it with the DM installed as well , it appears to make little difference.
    I get the same message.

    I did read something about pulling out the battery and reinserting while attached to the USB.
    Which I did try..... although all that did was send it into a O.S. re-boot.






  8. #8
    Harmeling68's Avatar
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    I meant, have you tried to upgrade using the DM?

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