Printable View
Uncaught exception: Application net_rim_bb_phone_app(71) is not responding; process terminatedHi guys
I hope someone can help me ... I'm getting this error message:
Uncaught exception:
Application
net_rim_bb_phone_app(71)
is not responding; process terminated
My phone freezes each-time i click two times to try and save a number on my device .
Hello wole and Welcome to ::bbos::Quote:
Originally Posted by wole
First thing you can do is to perform a Battery pop reboot.
While your device is turned ON, do a battery pull and put it back after like 5 mins or so.. See if this works..
If nothing happens, try this one..
Try to press and hold down the alt key while typing lglg. This will bring you into your event log. Scroll down and see if any are highlighted or have an error message attached and if you find one open it. Sometimes you will be able to tell if its an app or a theme, and if it is, you can delete it and see if that solves the problem.
After trying the above solution and still issue persists, then I highly suggest you reload an updated OS..
By the way, can you tell us your current OS?
Thank you.
Quote:
Originally Posted by wole
First things first, plug your phone into your computer and do a back up using your DM.
It's possible that a third party app may be causing this issue. If you have third party app loaded, you should delete them, do a battery pull when the phone is on and let it sit for about a minute before replacing it and booting back up. Check for the problem.
If there is still an issue, I suggest either re downloading the current OS or upgrading to a newer OS.
Now, make sure to advise of your device so we can link you to the correct OS to download.
Like Ghost said make sure you back it up first.Quote:
Originally Posted by wole