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  1. #33
    Join Date
    Jun 2011
    Device
    curve 8520
    Posts
    7
    Quote Originally Posted by csussen View Post
    Did you use another computer like I stated in my previous post?
    Like I said I know this error and also fixed it.

    Btw it does matter if you are using Windows XP, Vista or 7...
    I have had problems updating certain BB's using Vista or 7 where as XP works seamlessly...
    This probably has to do with the way Vista and 7 handle USB communication. I will not go into further detail but please try to install it using a Windows XP computer.

    I have always tried to do this process using Windows XP. I have never used Vista or Win7. Everything works up to the point it starts to copy the software to the phone. I have only ever tried to do it by using the apploader in common files and also I never forgot to delete the vendor file. I think the next thing to do is to delete all the programmes from the computer and start again!!

    I noticed it happens when it starts to reconnect to the phone after the initialization stage ??
    Last edited by Batdog; 06-29-2011 at 10:50 AM.



  2. #34
    Join Date
    Jun 2011
    Device
    curve 8520
    Posts
    7
    UPDATE!

    Ok, I deleted everything from the pc and installed and did exactly what the instructions state, word for word!

    1. I downloaded and installed bbsak

    2. I installed the dektop manager software that came with the Phone

    3. I installed the device software I got from the link within this forum

    4. Restarted the computer

    AT THIS POINT I HAVEN'T CONNECTED THE BB

    5. Plugged in the BB and opened bbsak

    6. I did the wipe thing, after doing it the phone rebooted and came back with "reload software 507" but this is normal according to the tutorial, all good so far

    7. Closed down bbsak

    8. I navigated to the app loader folder where upon I deleted the vendor file

    9. I then double clicked the icon called Loader (it's got a phone as an icon)

    ALL GOOD SO FAR

    10. At this point I followed the on screen instructions as stated in the tutorial. After seeing the sofware was checked in the list, I clicked next

    11. A box came up with different tasks that the loader was going to carry out, retrieving Device Configaration

    12. Device app selection
    Updating your device - DONE
    Load JVM System software - Done
    (at this point I get a quick message saying "reconnecting to JVM, then BAM, fatal error)
    Wait for device initialization
    read App config

    As you can see it crashes right before "wait for device initialization" I have done this several times now but alas it keeps failing at the point I mentioned. Am I doing something wrong?

    Please, please, please tell me if i'm missing something?

    BatdOg

    P.S May I say a big thankyou to all who have advised me on a solution to this, I just hope I can humour you all by getting it to work
    Last edited by Batdog; 06-29-2011 at 12:01 PM.

  3. #35
    Join Date
    Apr 2011
    Location
    Northern California
    Device
    Torch 9800
    OS
    6.0.0.706
    Carrier
    AT&T Death Star
    Posts
    980
    OK batdog, with all that you have been through with this upgrade, I'm wondering if the OS you're trying to install is a bit buggy... Now, I'm in the same boat as you regarding what the heck is going on, so this is just an idea I'm tossing out there for you and others here to think about.
    How about going back and deleting the OS from the computer and downloading a different "Official" OS release. You can make a choice from here. Then follow the detailed instructions and see what happens. I'm thinking that if you still have the same issue, it is NOT the software but its the hardware (phone) that is having issues. Then you can call the store and relate what has occurred and maybe then they will realize the phone is defective...what do you think



  4. #36
    Join Date
    Jun 2011
    Device
    curve 8520
    Posts
    7
    I'm willing to try anything right now to get this problem fixed!!

    I'm sorry for asking but I have no idea what onr to download (OS) could I please ask for further guidance on the one I need to try?

    Thanks

    BatdOg

  5. #37
    Join Date
    Apr 2011
    Location
    Northern California
    Device
    Torch 9800
    OS
    6.0.0.706
    Carrier
    AT&T Death Star
    Posts
    980
    Quote Originally Posted by Batdog View Post
    I'm willing to try anything right now to get this problem fixed!!

    I'm sorry for asking but I have no idea what onr to download (OS) could I please ask for further guidance on the one I need to try?

    Thanks

    BatdOg
    Sure, I'd try this one, 8520_5.0.0.1036_Vodafone_DE - Downloads - BlackBerry Forums only because I think Vodafone is very reputable.
    Also, AT&T has a newer OS, AT&T_8520_5.0.0.1067 , the sabisgeek is using and really likes.
    Now, it is not the 5.0.0.610 so maybe sabisgeek can lend his knowledge since he has the same model BlackBerry as you. ( I use the Torch) We may have to wait till he gets out of class to get his opinion though. However, you can try the .1036 OS while we wait?
    Last edited by ghostryder; 06-29-2011 at 10:21 PM.



  6. #38
    Join Date
    Dec 2010
    Location
    Far away...
    Device
    8520
    OS
    5.0.0.1036
    Carrier
    Du
    Posts
    712
    Yeah, I used the .1036 OS for about 4 months before upgrading to .1067.

    I don't think the problem is the OS. It could be the phone, but just try using a different OS, that might work. It might also have to do with an IT policy. Try doing a Factory Reset, and tell us how that goes.
    Last edited by sabisgeek; 06-30-2011 at 12:13 AM.

  7. #39
    Join Date
    Jan 2012
    Location
    saudi arabia
    PIN
    21c16377
    Device
    8520
    OS
    5
    Carrier
    stc
    Posts
    2
    hi guys please help since i updated my blackberry curve from os 4.6 to 5 the phone started showing me a white screen suddenly at first i thought that the problem was from the screen but no then i thought it was from the battery and also that wasn't the problem cause when i downgraded my phone to os 4.6 it worked normally and it taked 2 hours in charging while at the os 5 it takes only 45 minutes of charging what is the problem and how can i prevent that white clear screen from appearing suddenly plus i don't want to use the 4.6 anymore




    plzzzzz help me

  8. #40
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by maruf View Post
    hi guys please help since i updated my blackberry curve from os 4.6 to 5 the phone started showing me a white screen suddenly at first i thought that the problem was from the screen but no then i thought it was from the battery and also that wasn't the problem cause when i downgraded my phone to os 4.6 it worked normally and it taked 2 hours in charging while at the os 5 it takes only 45 minutes of charging what is the problem and how can i prevent that white clear screen from appearing suddenly plus i don't want to use the 4.6 anymore




    plzzzzz help me
    Did you wipe your device before installing OS 5? This is a necessary step. Please see our how-to upgrade guide... All In One Guide - How To Upgrade Your Device - with Pictures & Videos

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