Thread: daughters 8110 error 507 no OS

My daughters 8110 had error 102, managed to wipe it using BBSAK and now have error 507. This as far as I'm aware means it's ready to accept the new OS. I have tried numerous ways to fix this including:

• Using BBSAK
• Using BB apploader in common files
• Using desktop manager

Each time there is no OS available to add to 8110.

I feel like I'm going mental:Eyecrazy:, any help would be much appreciated.

Thanks

Will

Yes that would give me a headache as well.

We need to verify that you have an OS that is compatible with your daughters device downloaded to the PC that is configured with the Desktop Manager.

Open Desktop Manager. Once DM is initialized, select the Help Tab. This should now display a drop down menu. Selct "About Blackberry Desktop Manager".
This action will open the "About Desktop Manger" window.
Select the Tab "Device Software" located to the far right of the window. This will list which Operating System is currently installed on the PC.

If you will, list which operating system this is displaying then we can proceed from there.

Thanks

Thanks for responding so quickly. I should probably mention that I use an 8320 which syncs with my PC, and I've been trying to use my PC to resolve the issue - I wasn't sure if that would work or if each BB needed it's own machine/user.

Any way I've pasted a few screen shots on my web site, link below:

New Page 1

Thanks once again.

Yes....This is where an issue could occur.

We need to designate which Operating System Desktop Manager wants to work with. This will correlate to the device you area having an issue with.

I post a write up of my suggestions in a few moments

willhc,

This is what I would do.
First, Select Start on the PC. Scroll and select Control Panel.
Now select Add/Remove Programs.
Typically, your software should be listed in alphabetical order. Having said that, look for software that starts of stating Blackberry. You should have at least 2 pieces of software that incorporates the use of Blackberry.
Typically the first line instance of Blackberry software is your Desktop Manager. We will leave this piece of software alone. Look at the next line of Blackberry software. This should denounce your Operating Software for the device you typically service or use.

If this Blackberry software listed here is different then the device in question (ie daughters 8110) then we will need to remove this software and download the correct software for the 8110.

Are you able to follow that logic?
If so , I can help you find the right software for the 8110 as well. Then we can download the 8110 software and install it onto your PC and then install it onto your daughters 8110.

Sound reasonable?

Hi Pascal

To try and keep it simple I've screenshot my add/remove so that you can see exactly what I have:
New Page 1

Thanks

Originally Posted by willhc

Hi Pascal

To try and keep it simple I've screenshot my add/remove so that you can see exactly what I have:
New Page 1

Thanks

Yeah..Right there is the answer. You do not have an OS loaded onto your PC.

lol :haha:

That's what I thought, and I thought that if I downloaded the latest software the OS would be included - well at least that's what all the options from various web sites led me to believe!!!:laugh2:

Would you like me to give you the link for the latest and are you comfortable installing this onto your PC then installing onto your daughters 8110?

That would be wonderful, if I get stuck I'll post a reply and when (very optimistic) I resolve it I'll also post a reply.

Thanks for all your help so far....:approve:

This is the Latest OS for that device I think.

v4.5.0.252

AT&T released this however you should be able to use it if you delete the vendor file.

Make sure your Desktop Manger is closed.
Then download the OS. It should download into your Download folder on your PC. Once the download is finished, find the OS in your Download folder. I think the file name will be something to the effect of * File name: 8110M_PBr4.5.0_rel252_PL2.7.0.106_A4.5.0.158_AT&T. exe

The file size will be * File size: 97.67MB

Select this and your PC should then install this OS into Desktop Manager.
At this point you need to find the Vendor File and delete it. then empty your recycle bin.
Once finished with all of the above you should then be ready to install this OS into your daughters 8100.

Good Luck :fing02:

:yo: Pascal

You are an absolute top bloke. Your help and advice has been simple and straight to the point, this has resulted in me having an extremely happy daughter. I can't thank you enough

Although we use Orange in the UK I downloaded from AT&T and then removed the vendor as discussed and now we're up and running.

I'll always turn to this site in the future.

Once again thanks for all your help :laugh2:

Will

Wirelessly posted (Storm 9530 )

Man I'll tell you what. I for one am very glad to see that you were able to fix that device.
Those compliments have made my day. It is the members that make the site what it is today and I am only happy to be a part of it.

Hope to see you around the forums.